Esther Wren
Red Deer,AB
Summary
Hardworking and focused Administrative professional offering excellent communication, demonstrated through 15+ years of performance. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration and financial management support. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ADMINISTRAIVE ASSISTANT
Catholic And Public Schools
09.2014 - Current
- Managing approximately 30 to 40 incoming phone calls and emails daily.
- Process purchase orders accurately and within agreed timeframes to meet district service standards.
- Draft correspondence, newsletters and other documents for Principals in school district.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies (FOIP) and implementing secure filing systems.
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Complete forms, reports, spreadsheets and records to quickly handle all documentation for student records using specialized software for schools.
- Build and maintain excellent parent/student/coworker relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assist with human resources tasks such as reconciling absences in district payroll system.
- Support Principal by managing school budget.
- Continually seeking methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
EXECUTIVE ASSISTANT
GRANDE PRAIRIE PUBLIC SCHOOL DISTRICT
04.2012 - 03.2013
- Assisted in development of company policies and procedures, contributing to more organized ands safe work environment.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Responded to calls and emails accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Contributed to budget management by recording minutes and following up on action items.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
- Skilled at working independently and collaboratively in team environment.
ASSISTANT EXECUTIVE DIRECTOR
GRANDE PRAIRIE & DISTRICT VICTIM SERVICES
02.2009 - 12.2011
- Coordinated 27 volunteers for call out shifts
- Court Support for Victims of Crime.
- Victim referrals to appropriate community agencies,
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or upset victims
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Fostered positive work environment by creating open lines of communication and addressing concerns promptly.
- Coordinated fundraising events, which generated significant financial resources for organization.
- Acted on behalf of Executive Director, in their absence.
CONSTITUENCY MANAGER
LEGISLATIVE ASSEMBLY OF ALBERTA
04.2001 - 02.2008
- Scheduled all meetings and engagements for MLA.
- Represented MLA for engagement and public greetings if MLA was unable to attend.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Kept updated with new and ongoing municipal and provincial legislation
- Maintained professional demeanor by staying calm when addressing unhappy or angry constituents.
- Enhanced constituent satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance with in our financial budget.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging constituent situations.
- Excellent communication skills, both verbal and written.
Education
OFFICE ADMINISTRATION DIPLOMA -
RED DEER COLLEGE
Red Deer, ABLIFE COACHING CERTIFICATE -
RHODES WELLNESS COLLEGE
Vancouver, BCSkills
- Microsoft Office 365 (Teams), Google Docs
- Minute Taking, Agenda Preparation
- Finance Support - Payroll, Payables, Visa Reconciliation
- Travel Coordination & Booking
- Hour Zero - Safety Planning
- Municipal and Provincial Government knowledge
- Calendar Management & Scheduling
Volunteer Contributions
- 2015 - 2018 -RED DRESS FASHION SHOW, HEART AND LUNG ASSOCIATION
- 2005 2006 - VICTIMS SERVICES, GRANDE PRAIRIE AND AREA
- 1999 - 2005 - HIP-HIP HOORAY WALK FUNDRAISER, CANADIAN ORTHOPAEDIC FOUNDATION Volunteer Coordinator
- JAN - APRIL 2013 - TEAM MANAGER, U15 WOLVES GIRLS VOLLEYBALL ORGANIZED AND MANAGED FUNDS FOR TRIP TO NATIONALS IN TORONTO.
Awards
Employee of the Year - Grande Prairie Public School District 2017-18 (Bridge Network)
References
- Gordon Graydon- Past MLA - Letter of Recommendation Available
- Ken Dunfield - Principal - Letter of Recommendation Available
- Elaine Veillettee, Co-Worker -587-876-6129
- Charmaine Garries, Co-Worker - 403-358-8020
- More references and reference letters available upon request
Certification
Certified Life Coach
First Aid/CPR
Applied Suicide Intervention Skills Training
Mental Health First Aid Training
Timeline
ADMINISTRAIVE ASSISTANT
Catholic And Public Schools
09.2014 - Current
EXECUTIVE ASSISTANT
GRANDE PRAIRIE PUBLIC SCHOOL DISTRICT
04.2012 - 03.2013
ASSISTANT EXECUTIVE DIRECTOR
GRANDE PRAIRIE & DISTRICT VICTIM SERVICES
02.2009 - 12.2011
CONSTITUENCY MANAGER
LEGISLATIVE ASSEMBLY OF ALBERTA
04.2001 - 02.2008
OFFICE ADMINISTRATION DIPLOMA -
RED DEER COLLEGE
LIFE COACHING CERTIFICATE -
RHODES WELLNESS COLLEGE
Certified Life Coach
First Aid/CPR
Applied Suicide Intervention Skills Training
Mental Health First Aid Training
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