Esther Wood
Brampton,ON
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
10
10
years of professional experience
Work History
Case Manager
St Leonard's Peel Place
11.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Housing Support Worker
Salvation Army
05.2019 - 11.2021
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Administrative assistant
Unico inc. Toronto
06.2014 - 05.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
Bachelor of Applied Science - Community Social Service
University of Guelph-Humber
Toronto, ON06.2024
Diploma in Social Service Worker -
Humber College
Etobicoke, ON06.2024
Postgraduate Certificate - Project Management
George Brown College
Toronto, ON04.2024
Diploma - Social Service Worker
Sheridan College
Brampton, ON04.2021
Skills
- Conflict Resolution
- Client Advocacy
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- MS Office
- Active Listening
- Time Management
- Attention to Detail
- Written and verbal communication
- Excellent Communication
Languages
English
Full Professional
Timeline
Case Manager
St Leonard's Peel Place
11.2021 - Current
Housing Support Worker
Salvation Army
05.2019 - 11.2021
Administrative assistant
Unico inc. Toronto
06.2014 - 05.2019
Bachelor of Applied Science - Community Social Service
University of Guelph-Humber
Diploma in Social Service Worker -
Humber College
Postgraduate Certificate - Project Management
George Brown College
Diploma - Social Service Worker
Sheridan College
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