Rosemary Maina
Niagara,Ontario
Summary
Skilled hotel waiter with diverse experience in providing exceptional customer service. Known for maintaining high standards of cleanliness and presentation for table settings. Strong ability to multitask, manage time effectively, and stay organized under pressure. Contributed significantly to improving overall guest satisfaction scores in previous positions through proactive attitude and keen attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hotel Waiter
Kempinski Hotel Dubai
Dubai,UAE, Dubai
11.2023 - 04.2024
- Checked back with customers to ensure satisfaction with each course served.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Ensured that dining areas were kept clean and organized during shifts.
- Followed all applicable health department regulations pertaining to food safety and sanitation practices.
Restaurant Hostess
Safari Park Hotel
Kenya , Nairobi
01.2022 - 10.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Customer Service Representative
Deelai electrical
Nairobi, Nairobi
06.2016 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Patient Attendant
Avenue Park Hospital Kenya
Kenya04-2022
Some College (No Degree) - Food And Beverage Studies
Kenya Utalii Collage
KenyaSkills
- Table Setting
- Food presentation
- Social Perceptiveness
- Guest service
- Problem-Solving
Certification
- Smart Serve
- Food Handling
References
References available upon request.
Timeline
Hotel Waiter
Kempinski Hotel Dubai
11.2023 - 04.2024
Restaurant Hostess
Safari Park Hotel
01.2022 - 10.2023
Customer Service Representative
Deelai electrical
06.2016 - 01.2019
Patient Attendant
Avenue Park Hospital Kenya
Some College (No Degree) - Food And Beverage Studies
Kenya Utalii Collage
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