Esther Walinga
Cambridge,Canada
Summary
Experienced receptionist with 5 years in high-volume environments and 8 years in customer service roles. Proven quick learner with strong critical thinking skills. Proficient in managing appointment schedules, ensuring data accuracy, and delivering superior client service.
Overview
10
10
years of professional experience
Work History
Receptionist
Pinchush Physiotherapy and Wellness
Cambridge, ON
05.2022 - Current
- Facilitated prompt responses to high volumes of emails and phone calls from clients. Executed direct billing for insurance and coordinated appointment bookings effectively. Ensured accurate filing and faxing of patient documentation for streamlined operations. Sustained cleanliness and order within the clinic by managing laundry and supply inventory.
Production Assembler
Dana Canada Corporation
Cambridge, ON
09.2021 - 05.2022
- Assembling, testing, unloading and packing a variety of electric car parts.
Pharmacy Assistant
Shoppers Drug Mart
Cambridge, ON
06.2020 - 09.2021
- Processed and filed prescriptions, ensuring accurate billing for insurance and daily deliveries. Coordinated pharmacy inventory orders and maintained organized stock on shelves. Communicated with doctors and adjudicators to resolve prescription-related issues. Answered numerous phone inquiries, efficiently handling patient cash-out transactions.
Front desk receptionist
Frenzi Hair and Skin
Cambridge, ON
10.2019 - 08.2021
- Managed store operations in absence of salon manager. Answered phone calls and scheduled appointments efficiently. Provided reminder calls to enhance client attendance. Ensured clients received exceptional hospitality during visits. Sold hair products and tools, boosting revenue. Restocked shelves to maintain product availability.
Team Member
KFC
Cambridge, ON
02.2016 - 06.2020
- Served customers at drive-thru and processed orders at front cash register. Packaged orders efficiently to ensure timely service. Maintained cleanliness by wiping down tables and sanitizing restrooms. Swept and mopped restaurant floors to uphold hygiene standards.
Education
Dual Credit Program
Conestoga College
12.2018
undefined
Preston High School
06.2017
undefined
Central Peel Secondary School
06.2015
Skills
- Communication and friendliness
- Results-driven mindset
- Effective organization
- Calmness under pressure
- Adaptability to new concepts
- Analytical problem solving
- Efficient time management
- Detail-oriented approach
- Receptiveness to ideas
- Logical reasoning
Languages
English
Native or Bilingual
Timeline
Receptionist
Pinchush Physiotherapy and Wellness
05.2022 - Current
Production Assembler
Dana Canada Corporation
09.2021 - 05.2022
Pharmacy Assistant
Shoppers Drug Mart
06.2020 - 09.2021
Front desk receptionist
Frenzi Hair and Skin
10.2019 - 08.2021
Team Member
KFC
02.2016 - 06.2020
Dual Credit Program
Conestoga College
undefined
Preston High School
undefined
Central Peel Secondary School