Esther Usanga
Accounting and Finance
Scarborough,Ontario
Summary
Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities.
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Internal Audit Inter
African Newspaper Of Nigeria PLC Tribune
Ibadan , Oyo
07.2023 - 12.2023
- Reviewed policies, procedures, contracts, reports, and other documents to ensure compliance with applicable laws, regulations, and standards.
- Performed detailed walkthrough of internal control processes and procedures to identify risks and areas for improvement.
- Assisted in the development and implementation of audit programs and plans.
Customer Service Advisor
Aderemibamidele&CO Chartered Accountants
Ibadan , Oyo
09.2022 - 05.2023
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Developed relationships with customers through proactive follow-up on orders.
- Collaborated with other departments to ensure quality service delivery for customers.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Executed daily operations including answering phones and assisting walk-in customers.
- Researched account information when necessary to resolve customer issues quickly.
- Tracked customer feedback using surveys and other methods of evaluation.
- Provided feedback from customers to management team for further review.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Administrative Assistant
Tell Well
Bwari , Abuja
06.2021 - 08.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; and placing and expediting orders for supplies.
Education
Post Secondary - Financial Services
Centennial College
Scarborough, ON12-2024
Bachelor of Science - Accounting
Lead City University
Ibadan Oyo07-2024
Diploma - Accounting And Finance Computing
UNIVERSITY OF IBADAN
Ibadan, Oyo09-2020
Skills
- Verbal communication to be in touch with customers, employees, and employers
- Great writing skills to proofread and handle documentation and emails
- Time management and planning to make appointments
- Problem-solving to address clients and staff’s needs
- Flexibility, multitasking, and stress management
- Account Management
- Customer Relations
- Appointment Scheduling
- Quality Assurance
Certification
- Data Analysis Using Advanced Excel 2023
- Learning Outlook Desktop (Microsoft 365) (2020) 2023
Languages
English
Professional
References
References available upon request.
Software
Data Analyst
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Investment Banker
Properly Detailed Keeping Of Record
Management Of Resources
Timeline
Internal Audit Inter
African Newspaper Of Nigeria PLC Tribune
07.2023 - 12.2023
Customer Service Advisor
Aderemibamidele&CO Chartered Accountants
09.2022 - 05.2023
Administrative Assistant
Tell Well
06.2021 - 08.2021
Post Secondary - Financial Services
Centennial College
Bachelor of Science - Accounting
Lead City University
Diploma - Accounting And Finance Computing
UNIVERSITY OF IBADAN
- Data Analysis Using Advanced Excel 2023
- Learning Outlook Desktop (Microsoft 365) (2020) 2023
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