Hi, I’m
ESTHER TUSHEMERIRWE
Toronto,ON
Summary
Highly-qualified Housekeeping Supervisor offering 1 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
2
years of professional experience
1
Certification
Work History
FIVE HOTELS AND RESORTS
Housekeeping Supervisor
04 2022 - 03 2023
Job overview
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Trained and mentored new staff on cleaning and safety protocols.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
JI BUILDING CLEANING COMPANY
Cleaning Crew Member
03.2021 - 03.2022
Job overview
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Developed and implemented comprehensive cleaning plan for entire building.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Salim Ullah Khan Cleaning Services
Cleaning Staff Member
02.2020 - 02.2021
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Organized and used industrial cleaning products following strict safety procedures.
- Developed and implemented comprehensive cleaning plan for entire building.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Education
MAKERERE UNIVERSITY KAMPALA UGANDAKAMPALA UGANDA
Associate of Arts from DIPLOMA IN BUSSINESS ADMINISTRATION
05.2020
YMCACOMPREHENSIVE INSTITUTEKAMPALA WANDEGEYA
Associate of Arts from Cosmetology Studies
05.2017
Skills
- Employee Performance Reviews
- Proper Equipment Usage
- Customer Relationship Management
- Organize Work Schedules
- Physics Demonstrations
- Production Goals
- Carpet Cleaning
Certification
AODA Training - OSG INC
CPR,AED AND FIRST AID Training - ALISON Training
NELOXONE Training - TOWARDS THE HEART .COM
Timeline
Cleaning Crew Member
JI BUILDING CLEANING COMPANY
03.2021 - 03.2022
Cleaning Staff Member
Salim Ullah Khan Cleaning Services
02.2020 - 02.2021
Housekeeping Supervisor
FIVE HOTELS AND RESORTS
04 2022 - 03 2023
MAKERERE UNIVERSITY KAMPALA UGANDA
Associate of Arts from DIPLOMA IN BUSSINESS ADMINISTRATION
YMCACOMPREHENSIVE INSTITUTE
Associate of Arts from Cosmetology Studies
Similar Profiles
IBRAHIM NOORALDINIBRAHIM NOORALDIN
Income Auditor at Boudl Hotels Group (Braira Hotels and Resorts)Income Auditor at Boudl Hotels Group (Braira Hotels and Resorts)
Shashank MenonShashank Menon
General Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels GroupGeneral Manager Operation at Sarovar Hotels & Resorts - Louvre Hotels Group
Sunita ChakmaSunita Chakma
Housekeeping Associate at Marriott hotels and resortsHousekeeping Associate at Marriott hotels and resorts
SATHYA RAMANANSATHYA RAMANAN
Cluster Assistant Reservation Manager at Radisson Blu Hotels and Resorts By GRTCluster Assistant Reservation Manager at Radisson Blu Hotels and Resorts By GRT
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health