Esther Tran
Toronto,ON
Summary
Motivated and customer-focused Server/Bartender/Cashier with hands-on experience in food and beverage service, cash handling, and drink preparation. Skilled at delivering fast, friendly service, upselling menu items, and maintaining a clean, organized environment. Reliable team player with strong communication and multitasking abilities, dedicated to creating positive guest experiences and supporting smooth daily operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server/Bartender
Leng Keng (Bar & Lounge)
01.2023 - 08.2025
- Delivered exceptional customer service by warmly greeting and seating guests, creating a positive first impression.
- Operated POS system to take orders, process payments, and handle complimentary items with accuracy.
- Prepared and served alcoholic and non-alcoholic beverages, following recipes and responsible service guidelines.
- Maintained bar and dining areas in a clean, organized condition to ensure comfort and safety.
- Adapted quickly to various customer needs, providing attentive service that enhanced overall dining experiences.
- Completed opening and closing duties, including bar setup, restocking, and end-of-day reconciliation for smooth operations.
Server/Cashier
HK Sweets (Bubble Tea & Dessert)
01.2022 - 06.2022
- Provided friendly customer service, taking and customizing milk tea and dessert orders to meet guest preferences.
- Prepared bubble tea, smoothies, and desserts, ensuring consistency, quality, and presentation.
- Operated POS system to process orders, handle cash/card payments, and issue receipts accurately.
- Maintained a clean and organized counter, dining area, and prep station, following food safety standards.
- Assisted with opening and closing tasks, including restocking ingredients, prepping toppings, and balancing the cash register.
Server/Cashier
Pho Xua (Vietnamese & Thai Cuisine)
04.2021 - 06.2022
- Delivered excellent customer service, ensuring a positive and welcoming guest experience.
- Operated POS system to take orders, process payments, and manage bills accurately.
- Coordinated with kitchen staff to guarantee timely and correct food delivery.
- Trained new employees on menu items, service routines, and procedures.
- Upsold food and beverages, increasing sales and enhancing guest satisfaction.
- Maintained cleanliness of the dining area and resolved customer concerns professionally.
Education
Advanced Diploma - Business Administration | Marketing Management
George Brown College
Toronto12-2025
Skills
- Order taking & accuracy
- Cash handling / POS operation
- Fast-paced multitasking
- Bartending
- Cleaning & organization
- Adaptability & flexibility
- Reliability & punctuality
- Teamwork & collaboration
Languages
English
Vietnamese
Certification
- Smart Serve License - March, 2024
Timeline
Server/Bartender
Leng Keng (Bar & Lounge)
01.2023 - 08.2025
Server/Cashier
HK Sweets (Bubble Tea & Dessert)
01.2022 - 06.2022
Server/Cashier
Pho Xua (Vietnamese & Thai Cuisine)
04.2021 - 06.2022
Advanced Diploma - Business Administration | Marketing Management
George Brown College