Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Esther Thomas

Greater Napanee,ON

Summary

Dynamic and reliable server with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and boost sales through informed recommendations. Adept at multitasking in high-volume dining environments while maintaining cleanliness and adhering to food safety practices.

Overview

25
25
years of professional experience

Work History

Server

Spud's Family Restaurant
09.2022 - Current
  • Maintained cleanliness in dining area, enhancing customer atmosphere.
  • Cultivated relationships with regular customers.
  • Bussed and reset tables for cleanliness in dining room.
  • Managed multiple tables effectively without service quality loss.
  • Practiced safe food handling for optimal dining experience.
  • Displayed menu knowledge for informed dietary recommendations.
  • Followed health protocols to ensure safe environments.
  • Suggested menu items considering food allergy concerns.
  • Increased sales by recommending desserts and drinks.
  • Worked with kitchen staff to provide safe options for dietary restrictions.
  • Performed opening and closing duties for seamless transitions.

Wait Staff Member

Spud's Restaurant
03.2017 - 08.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Cashier/General Manager

Coffee Culture Cafe & Eatery
08.2013 - 09.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Reported issues to higher management with great detail.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.

Cashier

Dennys Restaurant
11.2010 - 08.2013
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Buffet Attendant

Country Market Restaurant (Flying J )
09.2000 - 09.2010
  • Received frequent positive feedback from guests for exceptional attentiveness and professionalism in service delivery.
  • Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.
  • Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
  • Earned a reputation for punctuality and reliability, consistently arriving early to shifts and performing tasks with minimal supervision.
  • Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
  • Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
  • Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
  • Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
  • Contributed to positive dining experiences by greeting guests with a friendly demeanor and assisting with their needs.
  • Streamlined inventory management processes, accurately tracking stock levels of buffet items and notifying supervisors of shortages promptly.
  • Assisted in training new hires on best practices for buffet attendance, contributing to an overall improvement in team performance.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.

Education

High School Diploma -

Napanee District Secondary
Greater Napanee

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Cleanliness standards
  • High volume dining
  • Food running
  • Food safety practices
  • Multitasking Abilities
  • Reliability
  • Cool under pressure
  • Excellent communication

Certification

Smart Serve

Food Handlers

Timeline

Server

Spud's Family Restaurant
09.2022 - Current

Wait Staff Member

Spud's Restaurant
03.2017 - 08.2022

Cashier/General Manager

Coffee Culture Cafe & Eatery
08.2013 - 09.2017

Cashier

Dennys Restaurant
11.2010 - 08.2013

Buffet Attendant

Country Market Restaurant (Flying J )
09.2000 - 09.2010

High School Diploma -

Napanee District Secondary

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