Esther Shasire
Ottawa
Summary
To obtain a position with the Ottawa Police Service
Overview
9
9
years of professional experience
Work History
Customer Service
Moulin de la Province
01.2019
- Serving breakfast food items
- Customer interaction: Help consumers with questions, grievances, or requests pertaining to the offered menu
- Issue Resolution: Recognize and address client issues or complaints promptly and effectively to ensure customer retention
- Product/Service Knowledge: To give customers correct information and recommendations, keep up-to-date knowledge about the company's menu and services.
Personal Care Assistant
Bruyere Continuing Care
12.2022 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with their daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Built strong relationships with clients to deliver emotional support and companionship
House Keeping
Chartwell / Holiday Inn
01.2021 - 01.2022
- Maintained Household duties, including sweeping, mopping, dusting, bedmaking, etc.
Personal Support Worker
Parley Heath
01.2021 - 01.2022
- Provided assistance with daily living activities (ADLs), such as bathing, grooming, clothing, and utilizing the restroom
- Offering assistance with movement, such as getting clients into and out of wheelchairs or beds
- Assistance with skincare, nail, and oral hygiene routines
- Based on dietary preferences and limits, plan and prepare nutrient-dense meals
- If necessary, provided feeding assistance
- Keep an eye on your hydration consumption and promote it
- Observed The client's condition, behavior, or vital signs that should be observed and tracked over time
- Any substantial alterations were noted and communicated to supervisors and/or the medical community
- Coordinated and accompanying patients to therapy, social events, or medical appointments
- Observed the timetables for your appointments and medications.
Customer Service Representative
The Body Shop
11.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Kitchen Support
Levy Restaurant
01.2015 - 01.2016
- Assisted in food preparation
- Cooking various meals.
Education
Ontario College Diploma - Algonquin College Police Foundation
Algonquin College
Ottawa, Ontario10.2023
License Certificate - Certified Personal Support Worker
Algonquin College
Ottawa, ON11.2021
High School Diploma -
St Nicholas Adult High School
Ottawa, ON06.2018
GED -
Omer Deslaurier
Ottawa, Ontario10.2015
Skills
- Dependable and Responsible
- Time Management
- Self-Directed
- Customer Relations
- Friendly, Positive Attitude
- Analytical Thinking
- Data Management
- Cultural Awareness
- Problem Resolution
- Troubleshooting
Additional Qualifications
- CPR Level "C"
- WHIMS (Workplace Safety)
- Red Cross "Personal Support Worker"
- Penta-lingual (Fluent in 5 languages)
- Youth Futures Diploma, 2015-2015
Youth Futures is a 6-month program that provides skills, information, support, and practical experience to youth in order to succeed in college, university, and the workforce. With the belief that higher education can break the cycle of intergenerational poverty, Youth Futures seeks to transform the lives of its youth participants and their families.
Volunteer Experience
- OCDSB Charlotte Lemieux, 2014, Ottawa, Ontario, Supervising students during parent-teacher interviews, Reading storybooks to the students, Light meal prep and serving snacks to students
- Youville Center, currently, Ottawa, Ontario, Preparing activities that engage moms and children. Helping the chef cook
- Rockcliffe Park Public School, 2022-2023, Maintaining order in the library during the book fair
- Ottawa Mission: Preparing and serving meals to vulnerable communities
- Shelter Movers,2022-2023 Ottawa, Ontario, Assisted vulnerable members of society in managing the moving process (between a residence and shelter, and vice versa)
Languages
English
Professional Working
French
Professional Working
Swahili
Native or Bilingual
luganda
Elementary
lingala
Elementary
Timeline
Personal Care Assistant
Bruyere Continuing Care
12.2022 - Current
House Keeping
Chartwell / Holiday Inn
01.2021 - 01.2022
Personal Support Worker
Parley Heath
01.2021 - 01.2022
Customer Service Representative
The Body Shop
11.2020 - 02.2021
Customer Service
Moulin de la Province
01.2019
Kitchen Support
Levy Restaurant
01.2015 - 01.2016
Ontario College Diploma - Algonquin College Police Foundation
Algonquin College
License Certificate - Certified Personal Support Worker
Algonquin College
High School Diploma -
St Nicholas Adult High School
GED -
Omer Deslaurier
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