Esther Quansah
19 East 27th Street, Hamilton, Ontario,Canada
Summary
I have consistently achieved and exceeded goals and expectations set for me in my workplace, through hard work and continuous knowledge building.
People who have worked with me or know me will attest to my loyalty, professionalism, and ability to maintain confidentiality. I pride myself on my ability to evaluate people and situations quickly and ensure every person I meet is treated equitably fairly and reasonably.
Supervisory experience with expectations to share knowledge and skills with junior staff, to assist them in their career growth. Also, I ensure regulatory compliance issues are followed and adhered to by myself and others.
Exceptional communication and interpersonal skills, multitasking ability, and building strong relationships with coworkers and clients. Investigate and resolve customers’ inquiries and complaints promptly and empathetically to ensure that their concerns are addressed. Demonstrates exceptional customer service and analytical skills to drive business growth and operational efficiency.
Overview
14
14
years of professional experience
Work History
Personal Banker
TD Canada Trust
05.2023 - Current
- Play a key role in advising customers of high-level financial solutions from a range of available investment and credit banking solutions.
- By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships.
- Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns, raising matters as appropriate to team members and partners or partners while maintaining confidentiality and accuracy.
- Act as a point of contact for frontline staff in handling customer problems.
- Maintain professional space in common areas as per marketing and regulatory guidelines.
- Work closely with existing and existing customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals.
- Stay knowledgeable about emerging issues, evolving regulations and industry code of conduct as well as participate in process improvement opportunities to protect the interest of the organization.
- Strive to achieve and improve service level agreements and productivity targets.
- Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions.
- Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently.
Banking Advisor
Royal Bank of Canada (RBC)
03.2022 - 05.2023
- Proactively engaged with clients in all areas at the branch, uncovering banking needs, providing tailored financial and identifying advice and referral opportunities.
- Provided exceptional and meaningful financial advice and solutions such as personal/business accounts, credit cards, loans/line of credit, overdraft protection, mortgages and investments to meet clients needs.
- Contacted prospective clients to generate new loans, deposits and business to achieve company production goals.
- Processed and advanced personal Credit products.
- Identified target customers by interacting on phone, in person and handling basic inquiries.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Communicated lending decisions to customers.
- Worked with customers to procure updated financial information on continuous basis.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Extending and sustaining relationships with customers to maintain and grow business.
- Educated clients on various financial matters and providing professional recommendations on investment opportunities, products and services based on individual needs.
- Performed due diligence and valuation processes.
- Facilitated new client onboarding process and investment account setup.
- Delivered strategic investment advice for individual and corporate clients.
Client Advisor
Royal Bank of Canada (RBC)
09.2021 - 03.2022
- Proactively engaged with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
- Focused on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contributed to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions
- Proactively took ownership of resolving and preventing client banking problems
- Cultivated and maintained relationships with partners to work as one RBC team
- Managed risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
- Opened new accounts according to laid down rules and guidelines.
Customer Service Associate
Lowes Canada
04.2020 - 08.2021
- Welcomed customers, answering their questions, helping them locate items, providing information about products and services and providing advice or recommendations
- Answered phone calls and transferring calls to various departments for customer assistance
- Took orders, calculate charges and process billing and payments
- Handled returns, exchanges and processing refunds
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Bagging and wrapping purchases to ensure safe transport
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Following all store procedures and maintaining a clean workspace
Accounts Payable /Receivable Officer
Liebherr-Ghana Ltd
06.2014 - 08.2019
- Maintained accounts receivable customer files and records including creation of new accounts and updating billing information as needed
- Maintaining accounts payable customer files and records and making sure invoices received from Vendors / suppliers are entered to ensure prompt payment
- Investigating AR and AP issues
- Posted receipts to appropriate general ledger accounts
- Monitored payments due from clients and promptly contacted clients with past due payments
- Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliation and send invoices
- Reconciled discrepancies between accounts receivable general ledger account and vendor statements, and handled payment complaints or discrepancies
- Prepare AR and AP reports
- Preparing month end closing report
- Assisted the Human Resources (HR) Department with entering hourly employees time sheet into the payroll system
Sales Specialist
Liebherr-Ghana Ltd
02.2012 - 06.2014
- Communicated with customers and discussed available options, take customer orders and provided quotes based upon specified pricing, and process and complete orders from quotations to delivery notes, ensuring fulfillment of customer needs.
- Handle customers request and queries
- Maintain all product knowledge
- Provided weekly sales order reports and updates to customers
- Created lists of customer orders and back orders for order reconciliation and expedited orders to ensure customer backorders were supplied
- Invoicing
- Assisted with cycle counts and general stock inventory
- Processed inter-warehouse replenishment orders and monitored component forecast schedules
- Assisted with Material Resource Planning (MRP) processes
- Manual and system filing
- Data / information management, both electronic and manual
- Interacted with approximately 15 customers daily to provide personalized product guidance, resolve issues and open new account
- Motivated and trained 5 team members to meet and exceed sales goals through positive reinforcement.
Teller
UT Bank Ghana Ltd
09.2010 - 11.2011
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Greeting customers and professionally responding to their inquiries by phone and in person, understanding and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters and referring customers to other bank services when necessary
- Opening and closing accounts, handling and executing client's investment, and cross-selling company products
- Provide account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals
- Receiving bill payments, processing money transfers and Swift payments
- Enrolling customers on E-Zwich platform (a smart card payment system) and all its related transactions
- Data entry of confidential customer data in banking software
- Making travel arrangements such as flight reservations and hotel accommodations for senior staff and arranging accommodations for visiting staff
Education
Financial Planning 1 - Fianace
Canadian Security Institute (CSI)
07.2024
Personal Financial Service Advice (PFSA) - Finance
Canadian Security Institute (CSI)
01.2024
Diploma - Payroll Specialist - PCP Candidate
Trillium College
Niagara Falls, ON09.2021
Diploma - Canadian Investment Fund Course (CIFC)
IFSE
Canada03.2021
Advanced Diploma - Management Accounting
Chartered Institute of Management Accounting(CIMA)
United Kingdom(UK)11.2019
Executive MBA - Strategic And Project Management
Paris Graduate School of Management
Paris, France02.2014
Bachelor of Arts - Business Management Studies (BMS)
University of Cape Coast
Cape Coast, Ghana05.2010
Skills
- Finance / Accounting
- QuickBooks
- Microsoft suites
- Bookkeeping
- ADP Payroll
- Customer service
- SAP
- Credit
- Branch operations
- Cash Handling
- Financial Advising
- Financial Planning
Timeline
Personal Banker
TD Canada Trust
05.2023 - Current
Banking Advisor
Royal Bank of Canada (RBC)
03.2022 - 05.2023
Client Advisor
Royal Bank of Canada (RBC)
09.2021 - 03.2022
Customer Service Associate
Lowes Canada
04.2020 - 08.2021
Accounts Payable /Receivable Officer
Liebherr-Ghana Ltd
06.2014 - 08.2019
Sales Specialist
Liebherr-Ghana Ltd
02.2012 - 06.2014
Teller
UT Bank Ghana Ltd
09.2010 - 11.2011
Financial Planning 1 - Fianace
Canadian Security Institute (CSI)
Personal Financial Service Advice (PFSA) - Finance
Canadian Security Institute (CSI)
Diploma - Payroll Specialist - PCP Candidate
Trillium College
Diploma - Canadian Investment Fund Course (CIFC)
IFSE
Advanced Diploma - Management Accounting
Chartered Institute of Management Accounting(CIMA)
Executive MBA - Strategic And Project Management
Paris Graduate School of Management
Bachelor of Arts - Business Management Studies (BMS)
University of Cape Coast
Similar Profiles
Alessandro PompiliAlessandro Pompili
Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)Manager Life & Health Support Services at TD Canada Trust (TD Insurance – Support Services)
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Lu ZhangLu Zhang
Personal Banking Associate at TD Canada TrustPersonal Banking Associate at TD Canada Trust
Kelly BouchardKelly Bouchard
Owner, Coach at PrepWise Accountability and Meal Prep CoachingOwner, Coach at PrepWise Accountability and Meal Prep Coaching