Esther Peters
1605-1928 Lakeshore Boulevard W. M6S 0B1,ON
Summary
Proven Customer Service Representative at Wells-Hosa Green House Farms Limited, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution. Skilled in call center operations and computer proficiency, I excel in transforming high-stress situations into positive customer experiences, significantly boosting repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wells-Hosa Green House Farms Limited
05.2018 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Principal Administrative Officer
Joint Admissions And Matriculation Board
07.2013 - 03.2024
- Public Relations Officer
- Technical Officer.
Education
Bachelor Of Science - Journalism And Mass Communication
Kaduna State University
NigeriaSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Client Relations
Certification
EXECUTIVE DIPLOMA : ADVANCED INTERNATIONAL HUMAN RESOURCE MANAGEMENT
Timeline
Customer Service Representative
Wells-Hosa Green House Farms Limited
05.2018 - 06.2024
Principal Administrative Officer
Joint Admissions And Matriculation Board
07.2013 - 03.2024
Bachelor Of Science - Journalism And Mass Communication
Kaduna State University
Similar Profiles
Esther PetersEsther Peters
Customer Service Representative at Wells-Hosa Green House Farms LimitedCustomer Service Representative at Wells-Hosa Green House Farms Limited
Joe SegoviaJoe Segovia
General Laborer at Green Valley Farms Inc/Coastline FarmsGeneral Laborer at Green Valley Farms Inc/Coastline Farms
Moises RosalesMoises Rosales
Sanitation Worker at Bolthouse Farms house FarmsSanitation Worker at Bolthouse Farms house Farms
Cadence SteeleCadence Steele
Paraprofessional at Cedar Falls Community School DistrictParaprofessional at Cedar Falls Community School District
Chrissy ClayChrissy Clay
Office Manager at C&C Tire and Auto L.L.COffice Manager at C&C Tire and Auto L.L.C