Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Esther Peters

1605-1928 Lakeshore Boulevard W. M6S 0B1,ON

Summary

Proven Customer Service Representative at Wells-Hosa Green House Farms Limited, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic complaint resolution. Skilled in call center operations and computer proficiency, I excel in transforming high-stress situations into positive customer experiences, significantly boosting repeat business.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wells-Hosa Green House Farms Limited
05.2018 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Science - Journalism And Mass Communication

Kaduna State University
Nigeria

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Complaint resolution
  • Client Relations

Languages

English
Elementary

Certification

EXECUTIVE DIPLOMA : ADVANCED INTERNATIONAL HUMAN RESOURCE MANAGEMENT

Timeline

Customer Service Representative

Wells-Hosa Green House Farms Limited
05.2018 - 06.2024

Bachelor Of Science - Journalism And Mass Communication

Kaduna State University

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Esther Peters