Esther Olagunju
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Volunteer)
Habitat For Humanity
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
Mtn Nigeria, Mobile Telecommunication Network
03.2021 - 12.2023
- Performed inbound and outbound calling
- Scheduled appointments with clients
- Presented and explained insurance products and benefits packages
- Met with existing customers and prospects to discuss business needs
- Developed and delivered engaging sales presentations
- Sold and upsold insurance to new and existing clients
- Completed applications for insurance products
- Managed customer calls and reported sales numbers
- Completed tasks required by underwriters
- Retained excellent client satisfaction ratings
Education
Post-Degree Certificate - Project Management
Fleming College Toronto
08.2024
Bachelor of Science - Accounting
Federal University of Agriculture Abeokuta
01.2021
Skills
- Problem Resolution
- Process Improvement
- Customer Relationship Management (CRM)
- Live chat support
Certification
- 01/01/24, Sales and service training, SMART SERVE ONTARIO
- 05/01/23, McKinsey Forward Program, MCKINSEY & COMPANY
Languages
English
Native or Bilingual
Certifications
- Sales and service training, SMART SERVE ONTARIO
- Mckinsey Forward Program, MCKINSEY & COMPANY
Timeline
Customer Service Representative (Volunteer)
Habitat For Humanity
01.2024 - Current
Sales Representative
Mtn Nigeria, Mobile Telecommunication Network
03.2021 - 12.2023
Post-Degree Certificate - Project Management
Fleming College Toronto
Bachelor of Science - Accounting
Federal University of Agriculture Abeokuta
Similar Profiles
LAUREN CALZADALAUREN CALZADA
Sr Director of Development at Trinity Habitat for HumanitySr Director of Development at Trinity Habitat for Humanity
LEE A CRISP IIILEE A CRISP III
Veterans Outreach Coordinator at Habitat for Humanity (Riverside)Veterans Outreach Coordinator at Habitat for Humanity (Riverside)
Steven DeMarchiSteven DeMarchi
Director of Construction at Habitat for Humanity of the Lehigh ValleyDirector of Construction at Habitat for Humanity of the Lehigh Valley
Naomi DubeNaomi Dube
Volunteering at Habitat for HumanityVolunteering at Habitat for Humanity
Angelica AbuqueAngelica Abuque
Home Childcare Provider at BRADLEY MAZDAHome Childcare Provider at BRADLEY MAZDA