Esther Nyambura Ndungu
Summary
A skilled, efficient and reliable. Very hardworking, focused, resilient and with strong work ethics. Highly observing hygiene and maintain proper organization of residence. Well trained and equipped with the key fundamental of managing housekeeping and laundry operations in hospitality industry. Excellent team leader with good communication skills for building strong relationships. Also multitask skills and problem-solving abilities for smooth operation. Commended for exemplary work ethic by management.
Overview
10
10
years of professional experience
Work History
Bennett Restaurant
12.2023 - Current
- Company Overview: McDonalds
- Conduct onboarding and orientation for new hires.
- Teach proper procedures for food preparation, safety, cleanliness, and customer service.
- Demonstrate tasks and supervise new crew during initial shifts.
- Provide feedback and encouragement to help new employees improve.
- Ensure team members follow McDonald’s procedures and policies.
- Monitor performance to maintain consistency in service and product quality.
- Help enforce hygiene, safety, and cleanliness standards.
- Act as a role model for crew members by demonstrating excellent customer service and work ethic.
- Assist managers with shift duties as needed, such as assigning stations or managing breaks.
- Communicate crew issues or training needs to management.
- Observe crew performance and provide constructive feedback.
- Complete training checklists and progress evaluations.
- Help crew develop their skills and confidence over time.
- Stay updated with McDonald’s training materials and changes in procedures.
- Participate in refresher training and Crew trainer workshops.
- McDonalds
Room attendant
PALEO HOTEL AND SPA
01.2022 - 12.2022
- Appointed as a team leader of a team consisting of seven staff members where we are supporting the day to day running of the guestrooms.
- Changing linens ready for next occupancy.
- Perform variety of cleaning activities such as sweeping, mopping, dusting and polishing. Always ensuring floor is dry free from hazards.
- Collecting soiled linens for laundry.
- Make beds with extra attention.
- Responding promptly to requests from guests.
- Collecting and empting trash.
- Maintaining stock list. Ensuring there are no inadequacies.
- Inspecting completed work to assess the quality of each team member’s performance.
- Replenished stock i.e. toiletries and detergents.
- Reporting maintenance issues once identified.
- Scrubbing and vacuum cleaning.
- Cleaning bathrooms, floors, windows and toilets.
- Sanitizing remotes and door handles.
- Team working with other chamber maids for better and efficient service delivery.
- Monitoring and adjusting heating and cooling systems.
- Filing reports for broken and missing items.
- Knowledgeable about variety of housekeeping tools including floor polishers.
- Adhere to cleanliness and organizational standards.
Chamber maid/ Kitchen Porter
Verona Hotel and Conference Center
02.2015 - 11.2021
- An all rounded staff responsible for both housekeeping and kitchen chores as assigned by supervisor on duty.
- Make beds and changed linens ready for the next guest.
- Scrubbing and vacuum cleaning.
- Clean and sanitize guests room.
- Ordering and restocking supplies.
- Executing daily cleaning of rooms, hallways and common areas.
- Laundry guests clothes and linen.
- Cleaning of walls and handles.
- Empty trash containers.
- Washing dirty dishes like cutlery, pots, cutting boards and pans or loading dishes into the dish washer.
- Empting kitchen waste containers and disposing them off properly.
- Cleaning and sterilizing kitchen walls, countertops and sinks.
- Supporting chefs in basic food preparation like peeling, washing and cutting ingredients.
- Ensuring storage areas are orderly kept i.e. freezers and refrigerators.
- Report to the kitchen management team.
- Cleaning the entire kitchen at the close of the business for the next day operation.
- Any other task assigned.
Education
IELTS General training -
01.2023
Bsc - IT
Jomo Kenyatta University of Agriculture and Technology
01.2012
Cisco Certified Network Associate 1- 4 (CCNA) -
Makerere University
01.2008
Certificate - Computer Application
St. Mary’s College of Professional Studies
01.2008
A-Level (U.A.C.E) -
Tororo Modern secondary School
01.2007
O-Level -
St. Stephens Secondary School
01.2005
Skills
- Excellent communication
- Health and safety code compliant
- Ability to work unsupervised in a busy environment
- Detail oriented
- Friendly
- Responsible and reliable
- Good organizational skills
- Honest and trustworthy
- Time management
References
- Edwin Kamau, Supervisor, Paleo Hotel and Spa, +254 711306355
- Irene Njeri, Housekeeping Supervisor, Verona Hotel, +254 729682772
Languages
- Swahili
- English
Personal Information
- Passport Number: AK1230946
- Gender: Female
- Religion: Christian
Timeline
Bennett Restaurant
12.2023 - Current
Room attendant
PALEO HOTEL AND SPA
01.2022 - 12.2022
Chamber maid/ Kitchen Porter
Verona Hotel and Conference Center
02.2015 - 11.2021
IELTS General training -
Bsc - IT
Jomo Kenyatta University of Agriculture and Technology
Cisco Certified Network Associate 1- 4 (CCNA) -
Makerere University
Certificate - Computer Application
St. Mary’s College of Professional Studies
A-Level (U.A.C.E) -
Tororo Modern secondary School
O-Level -
St. Stephens Secondary School