Esther Nwosu
Supply Chain and Logistics
London,ON
Summary
Demonstrated ability to optimize routes and communicate effectively with drivers and clients.
Proven history of maintaining high performance standards, ensuring on-time deliveries, and fostering collaborative team environment.
Willingness to take on added responsibilities to meet team goals.
Delivers excellent communication and problem-solving abilities, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Associate
Ryder Intergrated Logistics
04.2024 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Stretching beyond assigned duties when needed for smooth business operations.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Communicated with customers to provide delivery updates and resolution.
Supply Chain Intern
Ryder Logistics Transportation
01.2024 - 03.2024
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Built long-term relationships due to prompt and courteous service.
- Participated in supplier negotiations, securing favorable pricing and terms for the organization.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored vehicle locations to coordinate timely arrivals.
- Participated in workshops and presentations related to projects to gain knowledge.
- Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
- Checked that each scheduled route was appropriately covered by delivery drivers.
Personal Support Worker
Kensington Place
02.2022 - 09.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Education
Personal Support Worker Diploma Certificate - Health Care Management
Trios College Business Technology Healthcare
London, ON12.2021
Diploma in Supply Chain And Logistics - Logistics And Supply Chain Management
Trios College Business Technology Healthcare
London, ON03-2024
Skills
- Strong verbal communication
- Engaged Listener
- Prioritization and scheduling
- Flexibility
- Innovative problem-solving
- Strong work ethic
- Proficient in MS Office
- Effective complaint resolution
- Data organization
- Collaborative teamwork
- Results driven
- Customer needs assessment
- Customer retention strategies
- Proficient in multi-line phone systems
LANGUAGE SPOKEN
English
Timeline
Customer Associate
Ryder Intergrated Logistics
04.2024 - Current
Supply Chain Intern
Ryder Logistics Transportation
01.2024 - 03.2024
Personal Support Worker
Kensington Place
02.2022 - 09.2022
Personal Support Worker Diploma Certificate - Health Care Management
Trios College Business Technology Healthcare
Diploma in Supply Chain And Logistics - Logistics And Supply Chain Management
Trios College Business Technology Healthcare
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