Esther Nnemba
North York, Province,Ontario
Summary
Experienced team member skilled in setting up and running job-related equipment to complete quality work. Talents include sorting parts and stocking supplies to support team productivity. Equipped with good problem-solving, organizational and planning abilities. Detail-oriented student with strong working skills and the ability to learn concepts quickly.
Overview
4
4
years of professional experience
Work History
Vip Cinplex
BOH Staff
12.2022 - Current
- Enhanced guest experiences by providing personalized assistance and timely recommendations.
- Streamlined communication with Front of house staff for efficient food coordination of guest requests and preferences.
- Adapted quickly to evolving situations, demonstrating flexibility in addressing diverse guest needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Addressed inquiries and resolved issues promptly, ensuring exceptional customer satisfaction rates.
Customer Service
Jellof King
01.2022 - 06.2022
- Summer 2022
- Greeted and attended to customers, guests and vendors
- Arranged and set up tables, chairs and displayed products
- Directed vendors to assigned stands and tables
- Promoted sales and products, distributed sales flyers
- Received cash payments from customers and calculated cash balance as required
Team Member
Food basics
01.2020 - 03.2021
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Processed and retrieved customer special orders.
- Stayed informed of company and store updates from leadership.
- Addressed customer needs, responding to specific requests.
- Participated in and contributed to meetings by sharing concerns and ideas for improvements.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
Breakfast Club
School
05.2020 - 06.2020
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for students.
- Serviced student with food and beverage requirements.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Served food to student and ensure equal distribution of food to all student.
Education
High School Diploma -
Emery EdVance Secondary School
Toronto, ON06.2023
Skills
- SKILLS & ABILITIES:
- Customer Service/ Communication skills
- Delivers exceptional customer service, active listening skills, sharp problem solver
- Ability to interact and communicate effectively with customers and to follow rules effectively
- Cash handling, able to stock and display products in accordance with store guidelines
- Quick learner, willingness to learn fast and utilize information to meet customer needs
- Excellent writing/telephone skills acquired through study and work
- Team work skills and Time Management
- Energetic work attitude, critical thinker, flexible and adaptive, calm under pressure
- Exceptional character traits: collaborative, initiative, resourceful, punctual and confident
- Organizational skills
- Able to multitask, manage time, prioritize job related task to achieve results
- Excellent attention to detail and responsible, thrive in fast paced environment
Languages
English
Full Professional
Timeline
Vip Cinplex
BOH Staff
12.2022 - Current
Customer Service
Jellof King
01.2022 - 06.2022
Breakfast Club
School
05.2020 - 06.2020
Team Member
Food basics
01.2020 - 03.2021
High School Diploma -
Emery EdVance Secondary School
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