Esther Njuh
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
MTN Communications
12.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Advance Level Certificate - Business Economics
Mario Academy Complex
Yaounde Cameroon 06.2011
Skills
- Report Generation
- Complaint Resolution
- Call Management
- Data Entry
- Appointment Scheduling
- Problem Resolution
- Critical Thinking
- Stock Management
- Client Relations
- Problem-Solving Abilities
- Conflict Mediation
- Live Chat Support
- Effective Communication
Languages
English
Full Professional
French
Full Professional
Timeline
Customer Service Representative
MTN Communications
12.2021 - 12.2022
Advance Level Certificate - Business Economics
Mario Academy Complex
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