Esther Netufo
Ottawa,ON
Summary
A dedicated Marketing and Communications professional with a solid foundation in Advertising, Marketing, Communication, Client support analysis, and Sales specialization.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Marketing/Advertising Coordinator Intern
Friends of the Earth Canada
Ottawa, ON
01.2023 - 03.2023
- Worked closely with CEO and Administrator to design 2 effective promotions that grew social media engagement by 15%
- Utilized e-mail, and social media to highlight products and services.
- Conducted market research to attract clients in new territories.
- Inspected layouts and advertising copy and edited scripts, audio and videotapes and other promotional material to adhere to specifications.
Client Support Analyst
Ministry of Government and Consumer Services
Ottawa, ON
12.2021 - 02.2022
- Utilized Excel and Salesforce for data analysis, providing solutions to client issues
- Logging of Information and generated results of approximately 19 clients daily.
- Developed strong knowledge base to assist clients in troubleshooting various technical challenges.
- Utilized analytical skills to diagnose complex technical problems effectively, leading to faster issue resolution times.
Insurance, Sales and Activation Specialist
TD Bank
Ottawa, ON
08.2020 - 05.2021
- Delivered individualized services, offering financial and digital advice
- Activated 10 accounts per day.
- Enhanced customer experience by providing thorough product demonstrations and guiding clients through activation processes.
- Proactively identified potential roadblocks during activations, developing contingency plans and alternative solutions to minimize disruptions and delays.
Market Researcher
Elemental Data Research Inc
Ottawa, ON
05.2020 - 09.2020
- Conducted primary research for the Government of Canada
- Extracted data to inform policy changes, showcasing analytical skills in market research.
- Distributed surveys for data collection and analysis.
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
Bookkeeping
Conet Logistics
09.2018 - 05.2019
- Identifying and preparing source documents for all transactions, operations, and events regarding the company
- Balanced subsidiary accounts by reconciling entries.
Education
Advanced Diploma in Advertising, Marketing and Communications Management (Dean's Honors List) -
Algonquin College of Applied Arts
Ottawa, ON06.2023
Skills
- Google Ads
- B2B Sales
- Data Entry
- Qualitative Research
- Project Management
- Objection handling
- Advertising Management
- Workflow Coordination
- Campaign Planning
- Customer Relationship Management (CRM)
- Consumer Marketing
- Operational Efficiency
- Consumer Insights
- Complex Thinking
- Troubleshooting
- Microsoft Office Suite; Word, Excel, Powerpoint
- Content Creation
- Adobe Creative Cloud
- Google Analytics
- Presentations
- Social Media Management
Timeline
Marketing/Advertising Coordinator Intern
Friends of the Earth Canada
01.2023 - 03.2023
Client Support Analyst
Ministry of Government and Consumer Services
12.2021 - 02.2022
Insurance, Sales and Activation Specialist
TD Bank
08.2020 - 05.2021
Market Researcher
Elemental Data Research Inc
05.2020 - 09.2020
Bookkeeping
Conet Logistics
09.2018 - 05.2019
Advanced Diploma in Advertising, Marketing and Communications Management (Dean's Honors List) -
Algonquin College of Applied Arts