Esther Musime
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Hardworking customer service representative assessed charges for services requested or collected deposits and payments. Contacted customers regarding status updates or adjustments. Trained customers on new policies or procedures and responded to emails or messages in timely manner.
Overview
5
5
years of professional experience
Work History
Housekeeper
Maid Home Cleaning Service
01.2022 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Personal Support Worker
Integrity Home Health Services
01.2020 - 12.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Customer Service
Concentrix
01.2019 - 12.2019
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Provided primary customer support to internal and external customers.
- Completed customer applications and updated records to reflect current information.
Education
High School Diploma -
Lycee De Kigali
Kigali,Rwanda09.2018
Skills
- Window Cleaning
- Residential Cleaning
- Customer Service
- Supply Inventory Management
- Laundry Management
- Infection Control
- Cleaning Techniques
- Restroom Detailing
- Medication Organization
- Privacy and Confidentiality
- Social Support
- Client Relationship Management
- Meal Planning
- Patient Care
- Verbal and Written Communication
- Problem-Solving
- Project Planning
- Customer Relations
- Conflict Resolution
- Organization and Time Management
- Computer Skills
- Decision-Making
- Verbal Communication
- Software Installation
- Microsoft Word
- Friendly, Positive Attitude
- Excel
Languages
English
Professional Working
Timeline
Housekeeper
Maid Home Cleaning Service
01.2022 - 09.2023
Personal Support Worker
Integrity Home Health Services
01.2020 - 12.2021
Customer Service
Concentrix
01.2019 - 12.2019
High School Diploma -
Lycee De Kigali
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