Esther Mulinda
Ottawa,ON
Summary
Contributed to team success at Q Residential Capital Towers through process optimization and effective support for residents. Implemented solutions that simplified operations and improved service delivery. Recognized for rapid adaptability and strong problem-solving capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Rideau-Rockcliffe Community Resource Centre
Ottawa, Ontario
05.2025 - Current
- Delivered food orders promptly and courteously.
Assistant Manager
Q Residential Capital Towers
Ottawa, Ontario
07.2023 - 05.2024
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Community Leader
UNHCR Office
Harare, Zimbabwe, Chipinge
01.2019 - 01.2023
- Organized and managed volunteer activities in support of local programs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
Education
High School Diploma -
Herzing College
St. Laurent Shopping Centre07-2025
Skills
- Customer service excellence
- Team collaboration
- Inventory control
- Food safety compliance
- Time management strategies
- Effective communication
- Problem-solving skills
- Quick learner
- Multitasking and organization
- Attention to detail
Languages
English
Professional
French
Professional
Swahili
Native/ Bilingual
Shona
Elementary
Lingala
Limited
Kifuliru
Native/ Bilingual
Websites
Certification
- Integrated Accessibility standards Regulation Certificate
- Gender-Based Analysis Plus (GBA+) Certificate
- The ONtario Human Rights Code and the Accessibility For Ontarian with Disabilities Act Certificate
References
References available upon request.
Timeline
Intern
Rideau-Rockcliffe Community Resource Centre
05.2025 - Current
Assistant Manager
Q Residential Capital Towers
07.2023 - 05.2024
Community Leader
UNHCR Office
01.2019 - 01.2023
High School Diploma -
Herzing College
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