Esther Moore

I possess strong written and verbal communication skills, experienced and knowledgeable in various fields of customer service, sales, scheduling and planning. I am motivated, reliable, awesome team-player with the ability to continue to grow and go above and beyond, I am professional and a great asset. I have a background with experience that has exhibited excellent customer call center support and case management.

• Instructional Teacher's Assistant, Riverside County of Education, 07/01/19, On-Call, Work as an Instructional Assistant in a juvenile hall court school classroom setting, Assist teachers and Administrators with clerical duties, filing, faxing, and data entry using Microsoft Office Suite, answered high call volume, Helped students with academic testing, school work, and activities
• Customer Service Representative- Remote, MMG/ Maximus/ EDD, 01/01/21, 12/31/22, Processed thousands of unemployment benefits claims cases in a call center, Interviewed claimants via phone to retrieve employment timelines and request documents using various computer systems (Excel, Microsoft Suite), Used great customer service and critical thinking skills to analyze documentation in order to determine approval needed to process claims for payment
• Case Manager Rent Relief - Remote, LA Business Personnel, 01/01/21, 12/31/22, Handled cases for rent relief to tenants who were in need of assistance and qualified for Government Funding that was provided due to being affected financially by the covid-19 pandemic, Communicated daily with tenants and maintained program system of record using various Microsoft Office programs (Neighborly, GIS), Maintained the program and eligibility requirements, Assisted tenants through entire process for approval until payments were issued in a timely manner.
• Transcriber, Curative, 01/01/21, 12/31/21, Assisted nurses at Covid-19 vaccinations sites, Transcribed for nurses using data entry, Gathered important patient information in order to administer Covid-19 vaccination, Partnered with other staff to deliver professional and effective patient care, Assisted with field recruitment when needed
• Medical Unit Secretary, Riverside County Regional Medical Center, 06/01/07, 08/31/11, Assisted medical staff physicians and nurses in a fast-paced hospital unit (PCU), Multitasked administrative duties, using great communication and listing skills, data entry, admitting and discharging patients, and filing, Transcribed patient information into charts, maintain important files using confidentiality, Responded to several high-volume call lines, Ordered and recorded lab tests, Scheduled appointments, staff meetings, and travel seminars for physicians, Assisted in screening job applications and interviews, Processed and ordered inventory for department