Esther Montoya
Hesperia
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Vice President of Operations
NFl Flag High Desert
Hesperia, Ca
11.2024 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Director of Education/Learning Coach
Living Legacies, Sports Academy
02.2023 - 01.2025
- Communicate with students, teachers and parents
- Supports the students online education at the sports facility
- Give academic guidance
- Classroom observation
- Monitoring student achievement, Approving student lesson completion
- Overseeing the enrollment of students, ensuring that they have qualified teaching staff, scheduling classes, addressing disciplinary concerns, assessing the performance of their teachers and ensuring that all school services are available.
Co-President (Volunteer)
SoCal Warriors
01.2021 - 01.2025
- Oversees the Organization's Financial Administration
- Review and Enforce Financial Policies and Procedures
- Generate Financial Reports
- Create a Budget
- Advise the Board on financial Strategy and fundraising
- Keeping track of finances and accounting of all incoming and outgoing expenses
- Skilled at receiving and processing banking transactions
- Responsible at handling a heavy cash flow
- Interview potential board members and staff
- Customer service
- Knowledge of proper cash handling and credit card reader
- Negotiation skills with 50% outbound calls, /owner, Esther’s tax Services
Warehouse Clerk
Venus Staffing Agency
01.2023 - 12.2023
- Prepared beginning, mid-day and end day reports and have them sent out to all clerical, ops management and customers
- Created our inbound and outbound production sheets for the work day
- Assist the inbound and outbound lead with any questions , concerns and/or issues they might have
- Fixed any inbound and our outbound labels that were not being scanned properly
- Responsible for clearing any defaults in the outbound trailers
- Assisted as a shipping clerk
- Inputted end of day inbound and outbound production to our excel workbook
- Time management - at the beginning of shift, I was required to look at our work plan, create a production log and calculate the amount of hours needed to complete our production plan
- Printing, assorting and handing out BOLs , gate passes, seals and pre-loaded trailers
- Basic general office duties
- PCS software , Outlook, Snip it, Barcode generator
Remote Tax Preparer
Esthers Tax Services
Hesperia, Ca
01.2017 - 08.2022
- Seasonal position and 90% Remote
- Setting up meetings with clients
- Advising clients about the tax preparation process
- Preparing and submitting tax returns
- Handling communication from clients and tax authorities
- Auditing all tax forms for completeness and accuracy
- Providing future tax planning to clients
- Keeping track of finances and accounting
- Managing marketing and sales
- Ensuring outstanding customer services
- Energetic, hardworking cash handler valued for fast, friendly service and accuracy in handling customer transactions
Customer Service Rep
DCB Bank
10.2017 - 04.2021
- Answered questions about basic banking services such as account balances, interest rates and fees
- Provided customer service over the telephone and via chat
- Assisted customers with the necessary help reviewing their account for suspicious activity
- Reversing transactions and reissuing compromised debit and credit card transactions
- Ability to navigate multiple computer screens and applications
- Capability to multitask and work in a fast paced unsupervised environment
- Dynamic verbal and written communication skills
- Proficiency in keeping customers happy and serving dissatisfied customers ensuring their needs are taken care of
Customer Service Clerk
County Of San Bernardino TAD Office
Remote/Victorville, Ca
11.2015 - 09.2017
- Create appointments and maintain calendar in, Outlook
- Resolved Customer issues
- Provided information to customers by verifying understanding of request; answering questions; offering assistance
- Complete face to face interviews with tax payers to obtain appropriate tax information required for return
- Provide reception of customers by greeting, screening
- And directing according to appropriate needs
- Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment
- Answers phones, directs calls to appropriate individuals, and prepares messages
- Reviewed applications and declarations for completeness and consistency; participate in error identification, analysis, prevention and corrective action
- Prepare Federal 1040 and State 540 tax returns in an accurate fashion according to IRS tax laws
- Made sure to apply the following while assisting applicants:
- Empathy, Adaptability, Ability to use positive language, clear communication skills, self-control and patience.
Education
GED -
Job Corps of California
01.2001
Basic Tax preparation -
Jackson Hewitt Tax School
12.2015
Skills
- Computer Literacy
- Team Leadership
- Effective Communication
- Effective Organizational Skills
- Collaborative Relationship Building
- Effective Problem Resolution
- Adaptability to Change
- Client Relationship Management
- Strategic Negotiation Skills
- Call Management
- Thoroughness In Review Process
- Focused on Delivering Outcomes
Certification
Certificate of Appreciation, The Franchise Tax Board, Department of the Treasury, Internal Revenue Service, For outstanding public service contributed to the Community
Languages
Spanish
Professional Working
Timeline
Vice President of Operations
NFl Flag High Desert
11.2024 - Current
Director of Education/Learning Coach
Living Legacies, Sports Academy
02.2023 - 01.2025
Warehouse Clerk
Venus Staffing Agency
01.2023 - 12.2023
Co-President (Volunteer)
SoCal Warriors
01.2021 - 01.2025
Customer Service Rep
DCB Bank
10.2017 - 04.2021
Remote Tax Preparer
Esthers Tax Services
01.2017 - 08.2022
Customer Service Clerk
County Of San Bernardino TAD Office
11.2015 - 09.2017
Basic Tax preparation -
Jackson Hewitt Tax School
GED -
Job Corps of California