Esther Magnus
Calgary,Canada
Summary
Results-driven individual with experience that blends expertise in Risk Management Frameworks, Auditing procedures, Compliance, Accounting and Client relationship offering more than 3 years of expertise of regulatory issue validation for large businesses and preparing internal audit documentation and reports. Quick, and eager learner with acute attention to detail and consistent track record of identifying process improvements to drive quality, accuracy and efficiency. Knowledgeable in GAAP and operations auditing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Internal Auditor
RBC
10.2023 - Current
- Devise new systems and specific processes to handle ongoing monitoring needs for potential risks.
- Manage risks by adhering to compliance routines, processes and controls to protect client and shareholder interests.
- Enhance client satisfaction by providing expert financial advice and strategies to ensure compliance.
- Identified areas for cost savings through improved operational efficiencies without compromising on overall level of acceptable risk exposure.
- Utilize advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentor junior auditors, fostering a supportive team environment focused on growth and learning.
- Demonstrate strong organizational and time management skills while managing multiple projects.
- Perform standardized tests to check processes and adequacy of internal control structure.
- Partner with auditors to track errors and add contributions to maintain accuracy.
- Conduct interviews with clients and employees at all levels of the organization to gather information necessary for thorough audit investigations.
- Evaluate program objectives and procedures and applicable regulations to perform thorough and complete audit.
- Evaluate third-party relationships to ensure compliance with industry standards and minimize potential risks associated with partnerships.
- Reduce risk exposure by implementing comprehensive risk management strategies.
- Streamline risk reporting processes, enhancing communication between departments and stakeholders.
Customer Service Representative
HGS Canada
02.2023 - 09.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed approximately 100 incoming calls, per day from customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments, and payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
- Cross-trained employees to do other jobs as required, increasing job skills and productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Internal Control Analyst
Agusto & Co
03.2021 - 06.2022
- Collaborated with cross-functional teams to design and implement process improvements, ultimately reducing inefficiencies and strengthening internal controls.
- Ensure that outlined Risk Management Frameworks are implemented.
- Prepared bi-annual analysis report for C-level stakeholders.
- Executed scope and risk assessment, design analysis and test reporting and dashboarding.
- Assisted with accounting research and analysis, policy frameworking, independent evaluations and best practices reviews.
- Contributed to the development of company policies and procedures, ensuring alignment with regulatory requirements and industry best practices.
- Enhanced internal control processes by conducting comprehensive risk assessments and identifying potential areas of improvement.
Internal Control Specialist/Compliance and Transaction Assurance Analyst
Heritage Bank
06.2019 - 02.2021
- Managed relationships and served as a close point of contact with the regulatory bodies and the organization; constantly updating the operating guidelines with the industry standards.
- Prepared detailed reports outlining findings from each audit engagement, providing valuable insights into areas requiring attention or improvement from management teams.
- Created customized metrics and analytics tools to monitor the performance of internal controls, providing real-time feedback on areas requiring attention or improvement.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Verified legitimacy of client information requests to protect against information and identity theft attempts.
- Led knowledge sessions educating internal customers on current policies and procedures.
- Mentored junior team members on best practices for conducting audits and maintaining strong internal controls.
- Maintained customer financial information and files and strictly adhered to confidentiality and privacy requirements.
- Assisted management in developing action plans to address identified weaknesses in the control environment.
- Maintained up-to-date knowledge of industry trends and developments in order to provide expert advice on emerging risks or potential issues impacting the business environment at large .
- Collaborated with operating teams and financial services representatives in identifying areas for improving customer satisfaction.
- Assisted with audits by providing required supporting documentations.
- Provided support with the month-end closing processes.
- Reviewed the bank’s general ledgers daily for accuracy and exceptions.
- Facilitated cross-departmental collaboration on key initiatives, promoting a cohesive and effective approach to risk management.
Accounts Payable Specialist
Exxon Mobil
05.2018 - 05.2019
- Ensured compliance with company policies and procedures and adhered to all control processes
- Maintained confidentiality of sensitive material and information
- Processed vendor invoices ensuring proper coding, approvals and adherence to payment terms
- Interfaced and responded to inquiries to correct accounts payable discrepancies
- Handled employee expense reimbursement
- Researched and resolved inquiries regarding account status, promoting exemplary customer service.
Education
Bachelor of Science - Accounting
Bowen University (Distinction)
Iwo, NG06.2016
Skills
- GAAP Accounting
- Excellent oral and written communication skills
- Knowledge of Microsoft Office Suite
- Strong attention to details
- Analytical and Problem-Solving Skills
- Critical thinking
- Account Payables & Receivables
- Effective organizational and time management skills
- Exceptional customer service skills
- Team Building and Leadership
- Bank reconciliation and General Accounting
- Report Writing
Websites
Certification
- Certified Information Systems Auditor (CISA), In-View
- Associate Chartered Accountant (ICAN), 2022
- CompTIA Project+ certification, 2016
- Accounting Technician Diploma, 2015
Languages
English
Full Professional
Timeline
Internal Auditor
RBC
10.2023 - Current
Customer Service Representative
HGS Canada
02.2023 - 09.2023
Internal Control Analyst
Agusto & Co
03.2021 - 06.2022
Internal Control Specialist/Compliance and Transaction Assurance Analyst
Heritage Bank
06.2019 - 02.2021
Accounts Payable Specialist
Exxon Mobil
05.2018 - 05.2019
Bachelor of Science - Accounting
Bowen University (Distinction)
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