Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

ESTHER MACAULAY

Scarborough,ON

Summary

Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Catch of the Week. Excelled in engaging customers and driving sales through effective communication and persuasive selling tactics. Proven ability to work efficiently in fast-paced environments, leveraging strong multitasking abilities and teamwork skills. Achieved significant repeat business by building customer relationships and implementing strategic merchandise promotion.

Overview

7
7
years of professional experience

Work History

Sales Associate

Catch of the Week
01.2024 - 09.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Produce Clerk

Shoprite Store
10.2021 - 12.2023
  • Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.

Sales Associate

Melcom Shopping Mall - Achimota
07.2017 - 11.2020
  • Arranged racks to enhance store aesthetics.
  • Adhered to company guidelines for efficient cash handling.
  • Fostered relationships with customers for return business.
  • Processed customer return requests following established procedures.
  • Created welcoming first impressions for all visitors.
  • Identified customer needs to recommend appropriate products, resulting in increased revenue.

Education

Women In Food and Customer Service Program Certificate -

Polycultural Immigrant & Community Services
Toronto, ON
01.2024

Food Handler Certificate -

Train Food Safety
Toronto, ON
01.2024

Emergency First Aid CPR Level C Certificate -

Canadian Red Cross
Toronto, ON
01.2024

WHMIS Certificate -

AIX Safety
Online
01.2024

High School Diploma -

Church of Christ Senior High School
Ghana
01.2013

Skills

  • Ability to lift heavy loads
  • Warehouse operation
  • Stocking
  • Picking
  • Packing
  • Shipping
  • Team player
  • Independent hardworking employee
  • Multitasking abilities
  • Strong Communication skills
  • Teamwork
  • Ability to work efficiently in a fast-paced environment

Languages

English
Full Professional

References

Available Upon Request

Timeline

Sales Associate

Catch of the Week
01.2024 - 09.2024

Produce Clerk

Shoprite Store
10.2021 - 12.2023

Sales Associate

Melcom Shopping Mall - Achimota
07.2017 - 11.2020

Women In Food and Customer Service Program Certificate -

Polycultural Immigrant & Community Services

Food Handler Certificate -

Train Food Safety

Emergency First Aid CPR Level C Certificate -

Canadian Red Cross

WHMIS Certificate -

AIX Safety

High School Diploma -

Church of Christ Senior High School

Similar Profiles

CREATE PROFILE
ESTHER MACAULAY