Esther Leung

Housing Administrative Management – RGI Housing & Accounting Manage housing administration for 297 units across two buildings and 171 townhouses within a diverse and multicultural community. Support a wide range of household compositions, providing units ranging from 1 to 5 bedrooms.

Rent-Geared-to-Income (RGI) Review

• Conduct annual and mid-year RGI reviews, ensuring compliance with RGI guidelines.
• Prepare and distribute updated RGI Annual Review Packages.
• Track and follow up on returned RGI packages.
• Calculate rent adjustments and issue Notices of Decision.
• Issue Letters of Eligibility (LOE) for ineligible applicants.
• Communicate and educate residents on the latest City updates and RGI regulations to ensure compliance and awareness.
• Respond to resident inquiries and provide clear explanations on how their rent is calculated based on RGI guidelines.

Resident Occupancy & Relocation

• Serve as the primary contact for resident move-ins and move-outs.
• Update occupancy agreements to reflect household composition changes.
• Maintain and update the Overhoused/Underhoused list.
• Assist and support resident relocations as part of the Alexandra Park Revitalization Project.
• Ensure resident occupancy status aligns with RGI regulations and Co-op bylaws.
• Handle unauthorized stays and process long-term guest applications as per Co-op by laws.
• Process rent payments, including private cheques and direct deposits from social assistance programs.
• Organize and update monthly arrears reports.
• Issue arrears notices and Notices of Appearance for in-camera board meetings.
• Coordinate and negotiate payment plans for residents in arrears.
• Provide support and documentation for Landlord and Tenant Board (LTB) eviction filings (N4C).

Arrears & Rent Management Expense Management – Payables & Invoices

• Process vendor invoices and ensure timely payments.
• Create and manage purchase orders.
• Track payment schedules to ensure on-time processing.
• Coordinate board member approvals for cheque signings (twice per month).
• Process TCHC chargebacks for approved projects.

Meeting Support

• Provide administrative support for monthly Co-op board meetings and the Annual General Meeting (AGM).
• Assist in preparing meeting agendas, minutes, and documentation.
• Ensure proper record-keeping and follow-up on action items.

• Provide housing administrative support for life lease and RGI housing, accounting for 388 units within two senior buildings.

For RGI Units: Manage the Choice-Based Cycle for 297 Units:

• Manage Tenant Intake Eligibility Check: Verify applicants' eligibility for housing based on income and other criteria.
• Choice-Based Allocation: Implement and manage a choice-based allocation system where eligible applicants can select from available units. Ensure the process is transparent, fair, and in accordance with housing policies.
• Preparation of Tenancy Agreement: Draft and finalize tenancy agreements with approved applicants.
• Orientation: Conduct orientation sessions to familiarize new tenants with their rights, responsibilities, and community guidelines.
• Liaison Between Tenant and Maintenance Team Act as the primary contact between tenants and the building maintenance and facilities team.
  Ensure timely communication and resolution of maintenance issues and repairs.
• Unit Turnover Management: Coordinate all activities related to unit turnover, ensuring that vacated units are quickly and efficiently prepared for new tenants. This includes scheduling inspections, organizing necessary repairs or renovations, and ensuring units meet all safety and quality standards.
• Issue and File LTB Notices and Eviction Applications: Manage the legal aspects of tenancy, including issuing Landlord and Tenant Board (LTB) notices (N4, N5, N7 and N1) and filing eviction applications when necessary. Experienced in both L1 and L2 application and sheriff eviction.
• Tenant Education Responsibilities: Educate tenants on their responsibilities regarding rent payments, maintenance, and community rules.
• Unit Safety: Provide information on safety practices and emergency procedures within their units and the building.
• Organize Tenant Engagement Events Plan and organize events to promote tenant engagement and community building.
  Hold quarterly tenant meetings to discuss community issues, gather feedback, and provide updates.
• Conflict Resolution and Mediation Mediate disputes between tenants and provide conflict resolution services.
  Address grievances and work towards amicable solutions to maintain a peaceful living environment.
  

• Provide direct support to vacancy management for Life Lease and RGI Housing for over 400 units in 2 senior buildings
• Mange the choice base cycle for RGI Housing (297 unit). Oversee the intake and access the eligibility of the applicants.
• Ensure a smooth process for the unit turnover for both buildings
• Issue and file LTB notice and eviction application.
• Collaborate with maintenance and housekeeping staff to ensure the overall cleanliness and functionality of the senior residence
• Coordinate repairs and improvements as needed
• Address resident concerns and conflicts, promoting a positive living environment
• Mediate disputes and collaborate with residents to find amicable solutions

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• Contribute to bed diversion efforts for Covid-19 quarantine-mandated patients
• Provide essential support in managing administrative tasks related to classified hospital data and patient privacy information
• Execute bed diversions during major medical emergencies
• Stand by to offer emergency support during mass events, including marathons and parades
• Plan, coordinate, and organize medical team drills for scenarios like Hill Fire Exercise, Aircraft Crashing Exercise, and Clinical Waste Leakage Drill
• Collaborate with entities such as the Hong Kong Police Force and Hong Kong Fire Service in organizing and conducting drills.

• Assist to organize and support for union activities
• Responsible for organizing the union's bi-yearly office bearers election
• Undertake administrative and clerical duties
• Provide secretarial support to the office bearers and executives of the association
• Handle member enquiries and complaints.

• Provide administrative and secretarial support in the Public Enquiry Center
• Answer inquiries from the public about government's services/policies
• Provide support for the declaration service.

• To assist in planning & organizing community events and providing elderly support for the neighborhood
• Handle face-to-face enquires and complaints for the residents
• Provide administrative and clerical support to the district councilor.