Overview
Work History
Timeline
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ESTHER LEE

Long Beach

Overview

12
12
years of professional experience

Work History

Customer Success Manager

Cloudflare
07.2022 - Current
  • Monitor and manage customer health, customer adoption, retention, and annual recurring revenue
  • Drive product adoption and utilization by understanding customer goals, sharing best practices, and aligning product capabilities with business objectives.
  • Act as a customer advocate, representing their needs internally and working closely with Product, Support, and Sales teams to influence product roadmaps and resolve issues.
  • Create customer success plans for new and existing buyers to ensure customer satisfaction and retention.
  • Monitor and analyze key metrics related to customer health, taking action on potential risks or areas of improvement.
  • Identify expansion opportunities and collaborate with the Sales Team

Business Development

Cloudflare
06.2021 - 06.2022
  • Developed new business opportunities by researching and identifying prospective accounts, conducting outreach, and running discovery calls with potential clients
  • Worked cross-functionally with stakeholders in marketing, sales operations, product marketing, and sales enablement
  • Maintained ongoing technical knowledge of frequent product releases and industry trends in the tech and cybersecurity realm
  • Effectively utilized sales tools including SalesForce, Outreach, Airtable, ZoomInfo, Intricately
  • Generated over $4M in combined pipeline in Q3'21, Q4'21, Q1'22

Sales Manager, Events & Operations

Sodexo USA - American Honda Motors
10.2019 - 07.2020
  • Full oversight of the Conference & Event Services department at American Honda Motors headquarters including day to day event operations, logistics, staffing, scheduling, budget, and equipment allocation.
  • Primary point of contact for clients, responding to service inquiries and collaborating with clients on event production, catering, and audio visual.
  • Provided administrative support to the General Manager, as well as financial oversight for all Sodexo hospitality operations on campus, including food service, retail, event/catering services, and vendor management.

Sales Coordinator, USC Auxiliary Services

University of Southern California
04.2017 - 10.2019
  • Assisted the Director in the management of 30+ VIP and Presidential accounts, serving as the primary contact for specialty clients including the Office of the President and Board of Trustees
  • Collaborated with clients on event production, venue booking & management, catering, audio visual, setup/logistics, transportation, vendor management, security, and production timelines for events of up to 10,000 guests
  • Responsible for leading and coaching a team of (3) Sales Coordinators and up to (8) Student Workers including hiring, onboarding, and training
  • Served as the secondary admin for SalesForce across all of USC Hospitality, with no prior training, and helped facilitate the deployment of several reporting projects including daily sales reports and P&Ls
  • Conceptualized and helped implement Game Day Tailgate packages, generating an additional $45K in monthly sales during an otherwise "dead" season

Office of the President

Alpinestars USA
12.2014 - 06.2016
  • Event Coordination: Solely responsible for the coordination and execution of multiple concurrent events, roughly 80 events per year, including: brand activations & hospitality at major sporting events, multi-day global sales conferences, industry tradeshows in varying markets, press/media events, and product launches.
  • Sponsorship Management: Coordinated execution and fulfillment of sponsorship deals with world class athletes, upwards of $1M, and cultivated relationships with key sponsors including industry partners, brands, athletes, and schools
  • Project Management & Executive Support: Simultaneously managed multiple high-level projects under direction of the President, while maintaining close involvement in nearly all business operations and key decision-making
  • Operations Management: Managed day to day facility operations at the U.S Headquarters and R&D office including building maintenance, service requests, travel booking, and management of company fleet with extensive travel schedules
  • Managed a team of (3) direct reports in Operations and (1) Administrative Assistant, with strong accolades for improving employee satisfaction and reduced turnover rates

Associate Sales Manager

Lucky Strike Entertainment
04.2013 - 04.2014
  • Led sales and event planning process for all corporate inquiries for groups
  • Expanded client base and generated new leads through prospecting and cold-calling and attended industry events and conventions to cultivate new relationships.
  • Successfully met record-breaking $1M annual team quota at the company's highest revenue generating venue (L.A. LIVE)

Timeline

Customer Success Manager

Cloudflare
07.2022 - Current

Business Development

Cloudflare
06.2021 - 06.2022

Sales Manager, Events & Operations

Sodexo USA - American Honda Motors
10.2019 - 07.2020

Sales Coordinator, USC Auxiliary Services

University of Southern California
04.2017 - 10.2019

Office of the President

Alpinestars USA
12.2014 - 06.2016

Associate Sales Manager

Lucky Strike Entertainment
04.2013 - 04.2014

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ESTHER LEE