Esther Lebron Aquino
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Being a committed, generous, supportive and friendly employee. I would like to join you company and become a part of your team to take advantage of a great opportunity. My loyalty and my quick
ability to learn new skills would make me an ideal candidate.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE,
MSI CORP
Ottawa, ON
01.2021 - Current
- • Receiving inbound calls and placing Outbound calls ethically on behalf of Bell Aliant
• Rescheduling, modifying, retaining customer orders
• Support for technicians during in home installations
• Transferring misdirect calls to appropriate departments
• Ethically selling products and services using sales techniques such as inquiring on customer
needs, building value through features and benefits, and asking open ended questions.
Cashier
Dic Anns
Montreal, QC
03.2020 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Skills
- Management experience
- Great in fast paced, quick learner
- Trilingual (Spanish, French and English)
- Multi-Task Management
- Sales Expertise
Languages
Spanish
Native/ Bilingual
FRENCH
Full Professional
English
Full Professional
Timeline
CUSTOMER SERVICE REPRESENTATIVE,
MSI CORP
01.2021 - Current
Cashier
Dic Anns
03.2020 - 12.2020
Similar Profiles
Leonard GangbobgaLeonard Gangbobga
Customer Service Representative at MSI CorpCustomer Service Representative at MSI Corp
Tracy UmutoniTracy Umutoni
Resource Associate at MSI CorpResource Associate at MSI Corp
Amanda ThuotAmanda Thuot
Workforce Analyst at MSI CorpWorkforce Analyst at MSI Corp
Sara ElagbaniSara Elagbani
Team Leader at MSi CORPTeam Leader at MSi CORP
PATRICIA CHAMBERLAINPATRICIA CHAMBERLAIN
Turkey Guide at Irish creek outfittersTurkey Guide at Irish creek outfitters