Esther Kyamundu
Ottawa
Summary
Highly motivated and customer-service oriented professional with over 5 years of experience in various service-focused roles. Proven ability to provide exceptional service, maintain high standards of professionalism, and effectively handle customer inquiries and complaints. Skilled in POS systems, sales, and communication, eager to contribute to a dynamic team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Répartiteur
L'Agence Services Santé
- Current
- Receive emergency and non-emergency calls from individuals needing medical assistance, accurately assessing the situation and prioritizing calls based on urgency
- Coordinate with medical professionals to dispatch appropriate resources, including ambulances, paramedics, and other healthcare providers
- Monitor driver logs and ensure compliance with regulations, contributing to a safe and efficient emergency response system
- Maintain detailed records of calls, dispatch assignments, and other relevant information for accurate tracking and reporting purposes
- Identify and address problems promptly, escalating issues to supervisors when necessary to maintain operational efficiency.
Customer Service Representative
Air Canada
01.2022 - 11.2022
- Provided exceptional customer service to passengers, handling inquiries related to flight information, baggage, travel plans, and other travel-related needs
- Resolved customer issues effectively and efficiently, de-escalating situations with empathy and professionalism to ensure a positive customer experience
- Proactively assisted passengers with special needs, ensuring their comfort and well-being throughout their journey
- Maintained a high level of security awareness, adhering to strict airport and airline protocols, including screening procedures and passenger safety guidelines
- Mastered the use of the POS system for ticketing, baggage handling, and other customer service tasks, ensuring accurate and efficient transactions.
Server
Tailgators Sports Bar
10.2021 - 05.2022
- Efficiently took food and drink orders from customers, ensuring accuracy and a positive dining experience
- Provided knowledgeable recommendations based on menu items and customer preferences, enhancing the dining experience and increasing customer satisfaction
- Assisted with table setup, ensuring a clean and inviting environment for patrons
- Up-sold menu items effectively, increasing revenue and providing customers with a more enjoyable experience
- Worked collaboratively with kitchen staff and bar staff to ensure smooth service flow and efficient order fulfillment.
Front Desk Receptionist
Days Inn
11.2019 - 12.2021
- Greeted guests warmly, providing a welcoming and professional first impression of the hotel
- Managed and processed incoming calls, emails, and other communication channels effectively, ensuring timely and accurate responses
- Provided guests with information about the hotel amenities, local attractions, and travel arrangements
- Assisted with check-in and check-out procedures, ensuring a smooth and efficient process for all guests
- Organized and maintained the front desk area, ensuring a professional and organized work environment.
Server
Montana's BBQ & Bar
05.2020 - 11.2020
- Delivered outstanding customer service, exceeding expectations and ensuring a positive dining experience
- Took and served food and beverage orders accurately and efficiently, attending to guest needs promptly and courteously
- Up-sold menu items effectively, generating revenue and enhancing customer satisfaction
- Assisted with table setup and maintenance, ensuring a clean and inviting dining environment
- Collaborated with fellow servers and kitchen staff to ensure seamless service and a positive dining experience.
Sales Representative
Best Buy
11.2017 - 03.2019
- Consistently achieved sales targets and exceeded expectations, demonstrating a strong commitment to sales performance and exceeding customer expectations
- Proactively sought feedback and implemented suggestions to enhance sales skills and techniques, leading to improved performance and customer satisfaction
- Provided excellent customer service, building rapport with customers and fostering long-term relationships
- Assisted with inventory management, ensuring adequate product availability and proper display
- Contributed to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
Education
Secondary School Diploma in History -
École Canadienne
Saskatoon, SK06.2020
Skills
- Critical thinking
- Teamwork
- Stress Tolerance
- Time management
- Organization
- Attention to detail
- Adaptability
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- Smart Serve, 07/2021, 07/2025
- CanSell
- Budtender Certificate
Timeline
Customer Service Representative
Air Canada
01.2022 - 11.2022
Server
Tailgators Sports Bar
10.2021 - 05.2022
Server
Montana's BBQ & Bar
05.2020 - 11.2020
Front Desk Receptionist
Days Inn
11.2019 - 12.2021
Sales Representative
Best Buy
11.2017 - 03.2019
Répartiteur
L'Agence Services Santé
- Current
Secondary School Diploma in History -
École Canadienne
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