Esther Kang
Toronto
Summary
Result-driven and eager to deliver exceptional support for client needs, with a strong background in customer relations and communication. Hope to take on responsibilities that will help achieve the goals of the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Services Representative
Cadillac Fairview Corporation Limited
10.2018 - Current
- Enhanced customer satisfaction by providing exceptional service at the front desk to a diverse customer demographic
- Maintained the satisfaction of mall tenants by processing their needs and taking initiative to resolve all manner of questions and concerns
- Resolved guest complaints diplomatically in a patient and harmonious manner
- Collaborated closely with colleagues across departments to enhance overall guest and tenant experience, while maintaining the upkeep of the property through the utilization of specialized events and close-knit communication
Barista
Starbucks
12.2016 - 10.2018
- Maintained and established customer connections by building rapport with our patrons
- Served customers at high volumes in a high-stress environment efficiently within a large team setting
- Contributed to a positive team environment through effective collaboration and communication with my peers
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods
- Methodically worked to preserve the upkeep of the cafe by maintaining optimal cleanliness through an ardent display of time-management and brisk decision making
Education
Bachelor of Arts - English Literature And East Asian Studies
University of Toronto
St. George04.2024
Skills
- Able to de-escalate and excel in conflict resolution
- Experience in fostering strong interpersonal relationships with peers and clients
- Meticulous and detail-oriented
- Portrayed flexibility and strong ability to adapt to changes
Highlights
- During the COVID-19 pandemic, was relocated to work as Tenant Relations in the 250 Yonge, 1 Dundas and 20 Queen office buildings which housed the head offices of some of the nations largest corporations and consulates (Air Canada, BMO, H & M, Cadillac Fairview, Canada Post and the Netherlands Consulate General). Was tasked to communicate and build rapport with our tenants as we accompanied them during such a tumultuous time
- Had assisted with sorting and organizing a copious amount of accounting documents and invoices for the Eaton Centre mall property on behalf of Cadillac Fairview in 2021
Languages
English
Native or Bilingual
Korean
Limited Working
Certification
WHMIS
References
available upon request
Timeline
Guest Services Representative
Cadillac Fairview Corporation Limited
10.2018 - Current
Barista
Starbucks
12.2016 - 10.2018
Bachelor of Arts - English Literature And East Asian Studies
University of Toronto
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