Esther Jabaru
Scarborough,ON
Summary
Personable and dedicated customer service representative with 6+ years of extensive experience in financial sector. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wema Bank Plc
Oshogbo, Nigeria
03.2023 - 09.2024
- Managing high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Opening of accounts for customers and ensuring that all necessary documentation is in place for customers to operate the account smoothly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Familiarization with the Bank's policies, as well as upselling and cross-selling of the Bank’s products and services to the customers.
- Handled and resolved customers' complaints and inquiries, empathizing with them, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain a high standard of customer service.
- Onboarded customers to the bank's digital platforms by issuing ATM cards and installing the bank's mobile application.
Customer Service Representative
Access Bank Plc
Lagos, Nigeria
09.2020 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Frontline Intern(Customer Service Teller)
Access Bank Plc
Lagos, Nigeria
08.2018 - 08.2020
- Adhered strictly to the bank's guidelines regarding loss prevention measures while performing teller duties.
- Provided support to fellow tellers by stepping in during breaks or assisting with complex transactions, as needed.
- Performed card, cash, and check transactions for customers.
- Assisted in sorting fit cash to be loaded into the Automated Teller Machine.
- Handled cash with high accuracy and took care to check bills and checks for fraud in order to mitigate against loss to the bank.
Education
Professional Diploma - Guidance and Counseling
African Thinkers College of Education
Enugu, Nigeria11.2020
Bachelor of Science - Microbiology
Obafemi Awolowo University
Ile-Ife, Nigeria01.2016
Skills
- Microsoft Office Proficiency
- Computer Proficiency
- Cash Handling
- Excellent team spirit
- Consultative Sales
- Product Knowledge
- Complaint Resolution
- Data Collection
- Account updating
- Client Relations
Certification
- IELTS
- WES
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative
Wema Bank Plc
03.2023 - 09.2024
Customer Service Representative
Access Bank Plc
09.2020 - 02.2023
Frontline Intern(Customer Service Teller)
Access Bank Plc
08.2018 - 08.2020
- IELTS
- WES
Professional Diploma - Guidance and Counseling
African Thinkers College of Education
Bachelor of Science - Microbiology
Obafemi Awolowo University
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