Esther Harder
Winnipeg,MB
Summary
Accomplished Administrative Assistant with a proven track record at Vulcan Attachments, excelling in customer service and data management. Demonstrated expertise in Microsoft Office Suite and fostering client relations, significantly enhancing office efficiency.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Vulcan Attachments
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Receptionist/Administrative Assistant
Southgate Enterprises Inc
02.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Receptionist
Beamish Chiropractic
07.2011 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
East Elgin Secondary School
Aylmer, ON2010
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Outlook
- Customer and client relations
- Filing
- Computer Proficiency
- Microsoft Office Suite
- Recordkeeping
- Professional and mature
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
Vulcan Attachments
01.2022 - Current
Receptionist/Administrative Assistant
Southgate Enterprises Inc
02.2020 - 07.2021
Receptionist
Beamish Chiropractic
07.2011 - 12.2012
High School Diploma -
East Elgin Secondary School
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