Esther Gitaari
Duncan,BC
Summary
I am a highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Residential Program Director
Integra Support Services
Duncan, BC
02.2022 - 01.2024
- Responsible for Cowichan Residential programs. Youth homes and adult residential homes.
- Handling planning for the program needs and promoting our services to the community.
- We support youth and adults with disabilities. I am responsible for evaluating recommended profiles for our programs. With the support of the CFO, planning the program budgets and costing tools for the programs.
- Supervising the program coordinators and ensuring that the programs operate within budget.
- Initiating and setting program goals according to company strategic objectives for the organization.
- Implementing and evaluating programs and training for the supervisors and employees.
- Conducted regular meetings with the residential team to ensure quality standards are met.
- Provided crisis intervention services when needed.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to residential services.
- Assisted in developing training materials for staff as needed.
- Reviewed incident reports from residential staff on a daily basis to ensure accuracy and completeness.
- Provided ongoing support to residential staff by providing guidance in problem solving techniques and conflict resolution strategies.
- Investigated potential abuse or neglect cases involving residents.
- Identified areas of improvement within the program and proposed solutions accordingly.
Program Coordinator
Integra Support Services
Duncan, BC
08.2016 - 02.2022
- Scheduled and developed program activities in accordance with program needs.
- Collaborated with program funders for the needs of the individuals supported.
- Facilitated meetings and training associated with the program, coaching,
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Supervise staff, organize and provide oversight of the residential component,
- Manage the operational budget for the home., completing the ledgers and staff payroll.
- Responsible for staff scheduled.
- Creating individualized care plans and community inclusion programs to promote and teach life skills, independence and integration to the adults and youth in care.
Behavior Interventionist
Bridges Speech-language Pathologist and Behaviour consultant Servises
Duncan, BC
09.2017 - 11.2019
- Worked with parents to outline intervention plans, establish goals and develop progress benchmarks.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Observed students in diverse settings gauge behaviours.
- Utilized techniques such as behaviour modelling and role-playing to improve interactions between students.
- Completed continuous assessments and documented updates to care to maintain current records.
- Assisted students in effectively navigating social and academic environments by building a repertoire of skills.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Delivered tutoring sessions to help students grasp complex concepts in one-on-one settings.
- Implemented behavioral plans designed by IEP teams for students with behavior disorders or other special conditions to help meet special education students needs.
- Utilized frequency charting, duration charting, time sampling and interval observations for appropriate behavior intervention.
- Built relationships with students and guardians through active communication and positive feedback.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Enhanced students' physical, behavioral and social skills through group activities.
Community Support Worker
V.I.T.A.L Society
Duncan, BC
08.2013 - 07.2016
- Supported individuals with facility-based planned activities in the home and community settings.
- Assisted individuals with establishing short-term goals to live successfully in the community.
- Developed and maintained relationships by modelling prosocial behaviours in the community.
- Assisted with developing a daily living, communication and social skills with individuals with disabilities.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Administered medication in accordance with house guidelines to patients, tracking it on daily MAR.
Residential Support Worker
Canadian Mental Health- New Horizons Center
Port Alberni, BC
02.2013 - 06.2013
- Recorded participants' daily progress, noted trends and addressed negative strategies to help redirect actions and improve progress.
- Planned and implemented appropriate activities to encourage residents to be social and active.
- Created opportunities for residents to build and exercise coping skills for common triggers and situations.
- Monitored resident safety and security at residence and on outings in the community.
- Helped residents with activities of daily living, grooming and feeding.
- Worked with residents to develop meal preparation and cleaning skills.
- Managed medications and oversaw compliance with personal treatment plans.
- Dispensed medications and documented passes to update individual records.
- Documented and reported observations of individuals behavior, complaints or physical symptoms to nurses.
Voluntary Worker
Rock CityElementary
Nanaimo, BC
09.2010 - 03.2011
- Supported reading groups with grade one and two children who were learning English.
- Assisted the teacher in daily school projects and activities.
- Supported the school's lunch program.
Voluntary Worker
Forest Park Elementary
Nanaimo, BC
09.2009 - 07.2010
- Supported the reading group for children learning English and reading.
- Assisted the teacher with daily school projects and activities.
Social Pedagogy Worker
Salvation Army
Rotterdam, Zuid Holland
02.2009 - 04.2009
- Interacted with residents' guardians on a continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Developed workable solutions for recurring problems for individuals and families.
- Administered conflict resolution strategies to help families resolve disputes.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
Social Pedagogy Worker
Ipse De Bruggen- DCV Woutershof Schiedam
Rotterdam, Schiedam
08.2007 - 04.2009
- Interacted with residents' guardians on a continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Helped residents receive recommended services, physical therapy and speech therapy.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Developed workable solutions for recurring problems for individuals and families.
- Administered conflict resolution strategies to help families resolve disputes.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
- Collaborated with multidisciplinary team of mental health case managers and disability workers.
- Conducted initial screenings, intakes and needs assessments to help organize community-based services.
Education
Associate of Applied Science - Social Pedagogy Worker
Albeda College
Rotterdam, NL08.2008
Associate of Applied Science - Social Pedagogy Worker
Albeda College
Rotterdam, Netherlands08.2007
High School Diploma -
Aga Khan KENSEC
Mombasa,Kenya07.1997
Skills
- Facility Management
- Written and Verbal Communication
- Effective Customer Communication
- Regulations and Compliance
- Training and Mentoring
- Staff Performance Assessments
- Community Interaction
- Service Planning
- Staff Oversight
- Budget Administration
- Community Outreach
- Interviewing Skills
- Client Advocacy
- Positive Rapport
Languages
English
Full Professional
Dutch
Full Professional
Swahili
Native/ Bilingual
Timeline
Residential Program Director
Integra Support Services
02.2022 - 01.2024
Behavior Interventionist
Bridges Speech-language Pathologist and Behaviour consultant Servises
09.2017 - 11.2019
Program Coordinator
Integra Support Services
08.2016 - 02.2022
Community Support Worker
V.I.T.A.L Society
08.2013 - 07.2016
Residential Support Worker
Canadian Mental Health- New Horizons Center
02.2013 - 06.2013
Voluntary Worker
Rock CityElementary
09.2010 - 03.2011
Voluntary Worker
Forest Park Elementary
09.2009 - 07.2010
Social Pedagogy Worker
Salvation Army
02.2009 - 04.2009
Social Pedagogy Worker
Ipse De Bruggen- DCV Woutershof Schiedam
08.2007 - 04.2009
Associate of Applied Science - Social Pedagogy Worker
Albeda College
Associate of Applied Science - Social Pedagogy Worker
Albeda College
High School Diploma -
Aga Khan KENSEC
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