ESTHER ENYI
Brampton,Canada
Summary
Results-driven sales and customer relationship manager professional with 10+ years of experience in selling both tangible and intangible products. Proven expertise in relationship management, marketing strategy, and customer retention. Adept at leading teams, identifying growth opportunities, and driving profitable sales. Seeking a dynamic role within a professional environment to leverage my expertise in sales, customer engagement, and strategic business growth.
Overview
18
18
years of professional experience
Work History
Customer Relationship Manager
Greenwich Merchant Bank
01.2023 - 01.2025
- Led and coordinated sales and marketing initiatives to drive business growth
- Sold financial products, shares, bonds, treasury bills and mutual funds
- Developed and executed strategic plans, successfully onboarding 500+ active customers in a quarter
- Managed key accounts, ensuring high client satisfaction and identifying upsell opportunities
- Conducted periodic portfolio reviews, aligning client objectives with company goals
- Monitored social media platforms, ensuring relevant and engaging content
- Represented the company at forums, seminars, and corporate events to enhance brand presence
- Collaborated with top management to explore new sales strategies and regulatory opportunities
Customer Service Officer
Skyview Capital Limited
01.2009 - 01.2023
- Sold financial products, including stocks, bonds, treasury bills, and fixed-income securities
- Provided exceptional customer service, handling inquiries, objections, and complaints effectively
- Processed client claims, ensuring timely inspections and settlements
- Trained and mentored new employees in sales policies, procedures, and best practices
- Strengthened client relationships through personalized after-sales support and follow-ups
- Managed 50 incoming and outgoing calls, emails per day from customers
Sales Representative Officer
Agowin Logistics Company Limited
02.2007 - 01.2009
- Managing and nurturing leads through the sales process, from initial contact to closing deals
- Developing and executing sales strategies to achieve revenue targets and expanding the company's client base
- Negotiating rate and building a strong client relationship to drive revenue and customer satisfaction
- Manage 30 calls, emails per day from clients
- Prioritized tasks, allowing seniors staff to increase revenue by 30%
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
Education
MBA - Marketing
Lagos State University
Lagos, Nigeria08.2019
Bachelor of Science - Economics
Enugu State University of Science An Technology
Enugu, Nigeria12.2004
High School Diploma -
Federal Polytechnic Idah
Kogi State, Nigeria01.1997
Skills
- Sales & Marketing Strategy
- Business Development
- Customer Relationship Management (CRM)
- Inventory & Store Management
- Training & Team Leadership
- Social Media Marketing
- Business-to-Business (B2B) Sales
- Business-to-Consumer (B2C) Sales
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Languages
English
Full Professional
Timeline
Customer Relationship Manager
Greenwich Merchant Bank
01.2023 - 01.2025
Customer Service Officer
Skyview Capital Limited
01.2009 - 01.2023
Sales Representative Officer
Agowin Logistics Company Limited
02.2007 - 01.2009
MBA - Marketing
Lagos State University
Bachelor of Science - Economics
Enugu State University of Science An Technology
High School Diploma -
Federal Polytechnic Idah
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