Esther Draves
Ottawa
Summary
Dynamic professional with a proven track record in customer service excellence at the National Gallery of Canada, adept at addressing customer concerns with empathy and efficiency. Skilled in safety processes and team collaboration, I excel in fostering a positive environment. Demonstrated ability to resolve complex problems, enhancing customer satisfaction and operational efficiency.
Enthusiastic and motivated individual. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
National Gallery of Canada
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Farmers Market Stall Vendor
Acorn Creek Garden Farms
05.2023 - 11.2024
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
Babysitter
04.2018 - 08.2024
- Communicated positively with children and guardians.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
Bachelor of Science - Biology
University of Ottawa
Ottawa, None12-2028
High School Diploma -
Lisgar Collegiate Institute
Ottawa, ON06-2023
Skills
- Safety processes and procedures
- Laboratory techniques
- Animal handling
- Complex Problem-solving
- Customer service
- Team collaboration
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Limited Working
Timeline
Customer Service Associate
National Gallery of Canada
02.2024 - Current
Farmers Market Stall Vendor
Acorn Creek Garden Farms
05.2023 - 11.2024
Babysitter
04.2018 - 08.2024
Bachelor of Science - Biology
University of Ottawa
High School Diploma -
Lisgar Collegiate Institute
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