Esther Dongo
North Vancouver,Canada
Summary
Current Altea Active team member seeking to transition into a marketing role where I can apply my previous digital marketing experience and continue growing within the company.
Digital marketing professional with 3+ years of experience optimizing digital campaigns, analyzing performance data, and improving customer engagement for global brands. Experienced in Google Ads, campaign optimization, reporting, cross-functional collaboration, and developing data-driven marketing strategies. Passionate about lifecycle marketing, customer retention, and creating high-performing campaigns that improve business results.
Overview
10
10
years of professional experience
Work History
Facilities Associate
Altea Active Club Inc
Vancouver, British Columbia
04.2025 - Current
- Maintain operational standards across club facilities.
- Supported a positive member experience through attentive service and facility upkeep.
- Collaborated with team members to support daily operations.
Line Cook
King Taps
North Vancouver, Canada
04.2025 - 07.2026
- Managed multiple priorities to ensure smooth kitchen operations in fast-paced environment
- Maintained organization and accuracy to uphold quality standards in food preparation
- Collaborated with team members to enhance workflow and support daily kitchen operations
Housekeeper Supervisor
Pangea Pod Hotel
Whistler, Canada
06.2022 - 01.2025
- Supervised housekeeping operations, ensuring adherence to quality control standards
- Managed inventory and scheduling, streamlining maintenance reporting processes
- Resolved guest concerns, fostering positive experiences and enhancing guest satisfaction
Produce Clerk
Foodland
Buckhorn, Canada
04.2021 - 05.2022
- Assisted produce manager with tasks to enhance department operations.
- Stocked products and verified freshness and safety of items for sale.
- Maintained a clean and organized shopping environment.
- Provide a client service experience that is friendly and efficient on a daily basis
Senior Process Executive
Cognizant
Dublin, Ireland
05.2019 - 08.2020
- Optimized Google Ads campaigns using performance data and customer insights.
- Improved campaign engagement through continuous testing and optimization.
- Analyzed campaign metrics to identify trends and recommend improvements.
- Collaborated with SEO and content teams to improve digital marketing performance.
- Presented campaign reports and strategic recommendations to clients.
Service Delivery Ops Associate
Accenture
Dublin, Ireland
08.2018 - 05.2019
- Advised clients on effective bid strategies, remarketing, and dynamic search ads to maximize campaign performance
- Delivered clear, actionable recommendations that improved digital advertising performance
- Analyzed campaign results and implemented optimization strategies
- Created and optimized advertising campaigns, enhancing client visibility in Google Search
Digital Marketing Account Optimizer
Hays Specialist Recruitment
Dublin, Ireland
03.2018 - 08.2018
- Optimized Google Ads accounts across EMEA, APAC, and North America.
- Used audience segmentation and performance data to improve campaign results.
- Developed localized marketing campaigns for international audiences.
- Ensured compliance with Google advertising policies.
Customer Service Representative
Emovis
Dublin, Ireland
01.2018 - 02.2018
- Handled questions and concerns efficiently, maintaining professionalism and customer satisfaction
- Strategically identify customers’ interests and provide personalized solutions in line with agreed standard operating processes
- Updated reporting for customer contact processes to ensure compliance and accuracy
Sales Assistant
Reads Design & Print
Dublin, Ireland
01.2017 - 09.2017
- Consulted with customers in person, by phone, and via email to address queries about special offers and product availability
- Maintained fully stocked store and organized displays to align with customer needs
- Sustained outstanding store condition and upheld visual merchandising standards
Education
Bachelor of Arts with Honours - Animation
Coláiste Dhúlaigh
Dublin, Ireland06-2016
FETAC Level 5 Certificate - Graphic Design
Drogheda Institute of Further Education
Drogheda, Ireland06-2012
Skills
- Attention to detail
- Workload management
- Team collaboration
- Customer engagement
- Office software
- Social media marketing
- Google Ads
- Campaign Optimization
- Digital Marketing
- CRM & Customer Engagement
- Marketing Analytics
- Data Analysis
- Campaign Reporting
- Audience Segmentation
- A/B Testing
- Google Search Ads
- SEO
- PPC Advertising
- Marketing Strategy
- Microsoft Office
Timeline
Facilities Associate
Altea Active Club Inc
04.2025 - Current
Line Cook
King Taps
04.2025 - 07.2026
Housekeeper Supervisor
Pangea Pod Hotel
06.2022 - 01.2025
Produce Clerk
Foodland
04.2021 - 05.2022
Senior Process Executive
Cognizant
05.2019 - 08.2020
Service Delivery Ops Associate
Accenture
08.2018 - 05.2019
Digital Marketing Account Optimizer
Hays Specialist Recruitment
03.2018 - 08.2018
Customer Service Representative
Emovis
01.2018 - 02.2018
Sales Assistant
Reads Design & Print
01.2017 - 09.2017
Bachelor of Arts with Honours - Animation
Coláiste Dhúlaigh
FETAC Level 5 Certificate - Graphic Design
Drogheda Institute of Further Education