Esther Dissake
Saint-Laurent,Canada
Summary
Talent Acquisition Delivery Specialist with 5+ years of experience in recruitment and HR operations, adept at utilizing Workday, Taleo, and Salesforce to enhance hiring processes. Proven track record in fostering positive candidate experiences and collaborating with cross-functional teams to meet staffing needs efficiently. Passionate about driving continuous improvement in recruitment strategies and committed to delivering high-quality results in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Talent Acquisition Coordinator (Contrat)
WSP Canada
Montreal, QC
10.2025 - 12.2025
- Coordinate interview scheduling for high-volume recruitment (phone, virtual, and in-person)
- Acted as the primary point of contact between hiring managers, recruiters, and candidates.
- Performed candidates data entry, tracking, and reporting using PeopleSoft HRIS
- Maintained accurate recruitment records and candidate pipelines within the ATS
- Provided timely, professional communication to candidates throughout the hiring process
- Supported recruiters with administrative and coordination tasks to improve time-to-hire
- Ensure confidentiality and compliance with internal recruitment policies and procedures
Talent Acquisition Delivery Specialist
Air Canada
Dorval, QC
01.2025 - 04.2025
- Support end-to-end recruitment for various corporate and operational roles.
- Collaborate with hiring managers to identify staffing needs and ensure a smooth recruitment process.
- Coordinate interviews, manage candidate communication, and ensure positive candidate experience.
- Utilize Workday, Taleo, PeopleSoft, and SharePoint on a daily basis to track applications, manage requisitions, coordinate recruitment workflows, and maintain documentation across HR systems.
- Contribute to employer branding initiatives and continuous improvement of hiring processes.
Inside Sales Representative / Consumer Relations
Toyo Tires
Saint-Laurent, QC
10.2023 - 04.2024
- Managed a high volume of customer inquiries across phone and email channels, delivering timely and accurate information on product specifications, pricing, order status, and inventory availability to support both B2B and consumer clients.
- Developed customized client presentations highlighting product value propositions, technical features, and ROI; processed warranty claims efficiently while ensuring accurate documentation and a high standard of customer satisfaction.
- Fostered long-term customer relationships through proactive communication and personalized service, processed complex orders with accuracy, and conducted regular account reviews to identify upselling opportunities and ensure client satisfaction.
Airline Customer Service Agent
Delta Air Lines
Montreal, QC
03.2023 - 09.2023
- Booked and rescheduled flights, issued boarding passes, and ensured compliance with airline safety and security regulations.
- Assisted a diverse range of domestic and international passengers with check-in, baggage inquiries, flight rebooking, and special travel needs.
- Operated computerized reservation systems (CRS) to manage bookings, process ticket changes, and handle flight cancellations. Streamlined the check-in process by implementing efficient procedures, resulting in reduced wait times and improved passenger flow.
Operations Admin – HR
FedEx Ground
Dorval, QC
01.2022 - 09.2023
- Coordinated full-cycle recruitment activities including sourcing candidates, scheduling interviews, initiating background checks, and maintaining accurate records in HR systems.
- Assisted with proactive applicant sourcing across multiple channels, maintained talent pipelines for high-volume and hard-to-fill roles, and created detailed HR documentation and reports.
- Led internal meetings with cross-functional teams to align on hiring milestones and implement strategies for improving time-to-fill metrics and candidate quality.
HR Assistant / Receptionist
Metro Inc.
Saint-Léonard, QC
02.2021 - 08.2021
- Managed a busy front desk, maintained accurate visitor logs, and organized incoming and outgoing mail.
- Facilitated new hire onboarding and supported recruitment activities.
- Maintained well-organized physical and digital HR records and prepared internal communications.
Education
Human Resources Management Certificate - undefined
McGill University
Montreal, QC06.2026
DEC - Social Science
Vanier College
Saint-Laurent, QC06.2022
Associate Degree - International Business
Montgomery College
Rockville, MD01.2012
Skills
- SAP, Salesforce, Workday, Taleo, PeopleSoft, SharePoint, Microsoft Office, Inside Sales, B2B Sales, Order Management, Recruitment, Onboarding, Analytics, Problem Solving, Communication Oracle
Languages
English (Native), French (Native), Spanish (Native).
Elementary
Spanish
Elementary
Certification
Project Management Professional (PMP) Project Management Institute Oct 2024 - Present
AWARDS
Best Performance – Peak Season 2022
Timeline
Talent Acquisition Coordinator (Contrat)
WSP Canada
10.2025 - 12.2025
Talent Acquisition Delivery Specialist
Air Canada
01.2025 - 04.2025
Inside Sales Representative / Consumer Relations
Toyo Tires
10.2023 - 04.2024
Airline Customer Service Agent
Delta Air Lines
03.2023 - 09.2023
Operations Admin – HR
FedEx Ground
01.2022 - 09.2023
HR Assistant / Receptionist
Metro Inc.
02.2021 - 08.2021
Human Resources Management Certificate - undefined
McGill University
DEC - Social Science
Vanier College
Associate Degree - International Business
Montgomery College