Esther Dignos
Coquitlam,British Columbia
Overview
34
34
years of professional experience
Work History
Program Assistant
Simon Fraser University
Burnaby
01.2011 - 08.2024
- Planning and coordinating 40 to 50 class schedule every term and other special program activities
- Managed and tracked 25 awards and scholarships
- Performed wide-ranging administrative, financial and service-related functions
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Managed both digital and physical filing systems and retrieved documents as required
- Prepared clearly written and formatted documents and reports
- Created and updated records and files to maintain document compliance.
Clinical Secretary, Allergy Clinic
University Of British Columbia, Department of Immunology
Vancouver
09.2003 - 08.2009
- Organized paperwork such as charts and reports for office and patient needs
- Maintained current and accurate medical records for patients
- Registered new patients in electronic medical records prior to appointment scheduling
- Knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction
- Enhanced office productivity by handling high volume of callers per day
- Located, checked in, and pulled medical records for patient appointments and incomplete charts
- Answered phone calls and messages for 3 physicians, 3 medical technologists, scheduling appointments, and handling patient inquiries
- Facilitated new patient prescriptions, refills and prescription pre-authorizations
- Performed various administrative tasks by filing, copying and faxing documents
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Received and routed laboratory results to correct clinical staff members.
Clinical Assistant
University Of British Columbia, Dept. Of Medicine
Vancouver
08.1990 - 09.2003
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients
- Managed over 50 patient calls per day to offer office information, answer questions and direct calls to other staff
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person
- Maintained up-to-date patient records with medical histories and test results
- Coordinated with appropriate academic faculties and research collaborators to address clinical, teaching, and financial questions
- Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels
- Called and faxed pharmacies to submit prescriptions and refills
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Taught patients about medications, procedures, and care plan instructions
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Timeline
Program Assistant
Simon Fraser University
01.2011 - 08.2024
Clinical Secretary, Allergy Clinic
University Of British Columbia, Department of Immunology
09.2003 - 08.2009
Clinical Assistant
University Of British Columbia, Dept. Of Medicine
08.1990 - 09.2003