Summary
Overview
Work History
Education
Skills
Languages
Certification
Travel, Dance, Movie
Timeline
Generic

Esther Chindah

Halifax,NS

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Supervisor

Tafre Integrated Service,
01.2019 - 12.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Collected, arranged, and input information into database system
  • Developed effective improvement plans in alignment with goals and specifications
  • Created and managed project plans, timelines and budgets
  • Helped meet changing demands by recommending improvements to business systems or procedures

Customer Service Representative

Tafre Integrated Services,
01.2012 - 03.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services, and company information
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer service orders promptly to increase customer satisfaction
  • Provided primary customer support to internal and external customers
  • Participated in team meetings and training sessions to stay informed about product updates and changes

Education

Postgraduates Bachelorette Diploma - Business Management

Cape Breton University
Sydney, NS
07.2025

Bachelor of Arts - Educational Foundation

Rivers State University of Science And Technology
Nigeria, Rivers State
11.2008

Skills

  • Operations Management
  • Staff Management
  • Schedule Development
  • Business Development
  • Staff Discipline
  • Goal-Oriented
  • Training and Mentoring
  • Waste Reduction
  • Negotiation
  • Complex Problem-Solving

Languages

English
Full Professional

Certification

  • [Area of certification] Training - [Timeframe]HSE Personnel (1,2,3)
  • [Area of certification], [Company Name] - [Timeframe]OSHA ( The Occupational Safety and Health Organizations, two months

Travel, Dance, Movie

I love to Travel, i love to meet people and learn about their culture

I just love to shake my body to a good melody and watch people dance too

I love crime fighting movies, educative movies

Timeline

Supervisor

Tafre Integrated Service,
01.2019 - 12.2021

Customer Service Representative

Tafre Integrated Services,
01.2012 - 03.2014

Postgraduates Bachelorette Diploma - Business Management

Cape Breton University

Bachelor of Arts - Educational Foundation

Rivers State University of Science And Technology
Esther Chindah