Esther Chindah
Halifax,NS
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Tafre Integrated Service,
01.2019 - 12.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Collected, arranged, and input information into database system
- Developed effective improvement plans in alignment with goals and specifications
- Created and managed project plans, timelines and budgets
- Helped meet changing demands by recommending improvements to business systems or procedures
Customer Service Representative
Tafre Integrated Services,
01.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Provided primary customer support to internal and external customers
- Participated in team meetings and training sessions to stay informed about product updates and changes
Education
Postgraduates Bachelorette Diploma - Business Management
Cape Breton University
Sydney, NS07.2025
Bachelor of Arts - Educational Foundation
Rivers State University of Science And Technology
Nigeria, Rivers State11.2008
Skills
- Operations Management
- Staff Management
- Schedule Development
- Business Development
- Staff Discipline
- Goal-Oriented
- Training and Mentoring
- Waste Reduction
- Negotiation
- Complex Problem-Solving
Languages
English
Full Professional
Certification
- [Area of certification] Training - [Timeframe]HSE Personnel (1,2,3)
- [Area of certification], [Company Name] - [Timeframe]OSHA ( The Occupational Safety and Health Organizations, two months
Travel, Dance, Movie
I love to Travel, i love to meet people and learn about their culture
I just love to shake my body to a good melody and watch people dance too
I love crime fighting movies, educative movies
Timeline
Supervisor
Tafre Integrated Service,
01.2019 - 12.2021
Customer Service Representative
Tafre Integrated Services,
01.2012 - 03.2014
Postgraduates Bachelorette Diploma - Business Management
Cape Breton University
Bachelor of Arts - Educational Foundation
Rivers State University of Science And Technology