Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Esther Bernal

Vancouver,BC

Summary

Proven track record in enhancing guest satisfaction and maintaining impeccable standards of cleanliness at Residence Inn Marriott. Excelled in staff scheduling and demonstrated exceptional attention to detail, significantly improving room preparation efficiency. Skilled in fostering teamwork and ensuring health and safety compliance, contributing to a positive and safe guest experience.

Friendly Room Attendant offering over 30 years of experience working for well-known hotel chains. Knowledgeable in best cleaning techniques and products. Trained in proper chemical disposal methods with professional and relaxed attitude.

Overview

38
38
years of professional experience

Work History

Senior Room Attendant

Residence Inn Marriott
05.1994 - Current
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Checked appliances in guest rooms to determine good working order.

Room Attendant

Sutton Place Hotel
01.1987 - 06.1990
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Checked appliances in guest rooms to determine good working order.
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.

Education

GED -

Vancouver College
Vancouver, BC
06.1986

Skills

  • Staff Scheduling
  • Policy Enforcement
  • Strong attention to detail
  • Health and safety compliance
  • Guest Relations
  • Maintenance reports
  • Lost and found procedures
  • Work Prioritization
  • Teamwork
  • Stress Tolerance
  • Hospitality industry
  • Room preparation
  • Housekeeping

Accomplishments

  • Provided exceptional service with a smile to all guests and received the highest number of five-star reviews in the entire department.
  • Cleaned an average of 14 rooms per day.
  • Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Senior Room Attendant

Residence Inn Marriott
05.1994 - Current

Room Attendant

Sutton Place Hotel
01.1987 - 06.1990

GED -

Vancouver College

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Esther Bernal