Esther Asare
Saint John,NB
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Country Coordinator
Travel By The Derricks
01.2021 - 06.2023
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with public.
- Established and maintained relationships with key stakeholders.
Customer Service Representative
Tonaton Limited
09.2015 - 12.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests for products, services, and company information.
Cleaner
Blue Crest Hotel
08.2014 - 06.2015
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
Bachelor of Science - Procurement Management
Gimpa
Accra Ghana06.2018
Associate of Science - Supply Chain Management
Takoradi Polytechnic
Takoradi Ghana06.2015
Skills
- Special Needs Clients
- Resource Utilization
- Disaster Preparedness
- Client Relationships
- Customer Satisfaction
- Data Communications
Timeline
Country Coordinator
Travel By The Derricks
01.2021 - 06.2023
Customer Service Representative
Tonaton Limited
09.2015 - 12.2020
Cleaner
Blue Crest Hotel
08.2014 - 06.2015
Bachelor of Science - Procurement Management
Gimpa
Associate of Science - Supply Chain Management
Takoradi Polytechnic
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