Esther Akinyemi

• Proved track record of managing, selling and developing relationships with strategic merchants.
• Maintained detailed documentation using (salesforce}.
• Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
• Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
• Set up, updated and closed customer accounts in computer system.
• Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
• Documented customer interactions in internal database to maintain complete customer service history.

A digital training company and real estate

• Answered questions about company offerings with knowledgeable responses about products and services.
• By working collaboratively and leveraging our expertise in programmatic performance and customer relationship management, we were able to secure additional $20 million net profit for company, strengthening our position in market and setting new standard for success.
• Achieved assigned target by 190% on real estate(shortlethomes}
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Utilized sales techniques to build customer interest and close sales

• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Filed paperwork and organized computer-based information.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managed over 50 customer calls per day. Which Increased sales by 10%".

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.