Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esther Akinrogunde

Hamilton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Technical Support Representative

DependableIT
01.2022 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted with updating technical support best practices for use by team.

Collection Officer

Go Beyond Collection Agency
04.2021 - 12.2021
  • Contacted delinquent members by phone, email and mail to determine reasons for delinquency.
  • Documented all daily collections and delinquent account activities by uploading information to company's database.
  • Utilized sharp research skills to track down delinquent account information.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Conducted investigations of customer accounts and payment histories.
  • Worked with legal resources and recovery teams to manage default issues.

Loan Verification Specialist

Bill Gosling Outsourcing
10.2019 - 09.2020
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Processed loan applications and monitored progress from start to finish.
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Assessed loan portfolios for compliance with underwriting policies.

Technical Support Advisor

Concentrix
08.2017 - 03.2019
  • Served as primary point of contact for triaging technical issues.
  • Enforced use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
  • Reviewed technical guidelines to verify compliance with information security standards and best practices.
  • Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.

Collections Specialist

Affinity Global Inc

Education

Master of Science - Human Resource Management

University of Windsor
Windsor, ON
05.2017

Bachelor of Science - Business Administration

Babcock University
Ogun State,Nigeria
06.2014

Skills

  • Monitoring
  • Coordinate Payment Plans
  • Goals and Performance
  • Collections
  • Critical Thinking
  • Team Oriented
  • Problem Identification
  • Time Management

Timeline

Technical Support Representative

DependableIT
01.2022 - Current

Collection Officer

Go Beyond Collection Agency
04.2021 - 12.2021

Loan Verification Specialist

Bill Gosling Outsourcing
10.2019 - 09.2020

Technical Support Advisor

Concentrix
08.2017 - 03.2019

Collections Specialist

Affinity Global Inc

Master of Science - Human Resource Management

University of Windsor

Bachelor of Science - Business Administration

Babcock University

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Esther Akinrogunde