Esther Ajufo
Kamloops,Canada
Summary
Dynamic and highly resourceful individual with a strong background in customer service, data entry, and document management. Known for delivering exceptional service, proficient in Microsoft Office, and skilled in handling high-volume data accurately under pressure. Experienced in educational support roles, adept at problem-solving and providing excellent service in culturally diverse environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeping Attendant
Compass Group Canada
Kamloops, Canada
06.2022 - Current
- Managed document handling, client interactions, and safety measures in high-traffic areas.
- Performed cleaning and maintenance duties, ensuring a safe and organized environment.
- Maintained confidentiality of all personnel and resident information.
- Inspected guest rooms after cleaning to ensure all items were in proper working condition.
- Followed safety regulations when handling hazardous materials or chemicals used for cleaning purposes.
Orientation Volunteer With International Student Advisors
Thompson Rivers University
Kamloops, Canada
01.2022 - 01.2024
- Supported international students during orientation events, assisting with queries, and onboarding.
- Worked collaboratively with student advisors to provide a welcoming, organized orientation experience.
- Helped coordinate activities, ensuring smooth transitions for new students in a multicultural environment.
Account Operations Officer (Intern)
Cloud Interactive Associates
Lagos, Nigeria
01.2020 - 11.2020
- Processed invoices, managed accounts payable/receivable, and ensured data accuracy.
- Handled record-keeping and collaborated on audit tasks.
- Gained experience with QuickBooks and accounting procedures.
- Reviewed financial information such as budgets, invoices, accounts payable and receivable.
Customer Service Representative
Expert Beauty Salon
Lagos, Nigeria
01.2018 - 01.2019
- Booked and managed client appointments, providing a welcoming environment
- Educated clients on services and products, ensuring customer satisfaction
- Maintained a clean and safe work environment, aligning with health standards
Receptionist
Legal Craft Consults
Lagos, Nigeria
01.2017 - 12.2017
- Provided customer support through call handling, data entry, and troubleshooting.
- Assisted clients with inquiries and collaborated with colleagues to solve customer issues.
- Maintained accurate records, and relayed information to relevant departments.
- Greeted visitors and provided them with assistance.
Education
Post-Baccalaureate Diploma - Entrepreneurship
Thompson Rivers University
Kamloops, BC, Canada12.2024
Bachelor of Science - Accounting
University of Ghana
Accra, Ghana05.2019
Skills
- Proficient in the Microsoft Office Suite (Word, Excel, Outlook)
- Excellent data entry skills
- Strong interpersonal and communication skills
- Knowledgeable in customer service and administrative support
- Detail-oriented, and able to recognize and correct data errors
- Skilled in managing sensitive information with confidentiality and professionalism
Certification
- Microsoft Excel Starter Course, Udemy, 01/01/20
- Excel Crash Course, Corporate Finance Institute, 03/01/20
- Digital Marketing & E-commerce, Google, 10/01/23
- Criminal Record Check, First Aid Check, and Food Safe Check
References
Available upon request.
Volunteer Experience
Orientation Volunteer with International Student Advisors, Thompson Rivers University, Kamloops, BC, 01/01/22, 01/31/24, Supported international students during orientation events, assisting with queries and onboarding., Worked collaboratively with student advisors to provide a welcoming and organized orientation experience., Helped coordinate activities, ensuring smooth transitions for new students in a multicultural environment.
Accomplishments
- Dean's list
References
References available upon request.
Timeline
Housekeeping Attendant
Compass Group Canada
06.2022 - Current
Orientation Volunteer With International Student Advisors
Thompson Rivers University
01.2022 - 01.2024
Account Operations Officer (Intern)
Cloud Interactive Associates
01.2020 - 11.2020
Customer Service Representative
Expert Beauty Salon
01.2018 - 01.2019
Receptionist
Legal Craft Consults
01.2017 - 12.2017
Post-Baccalaureate Diploma - Entrepreneurship
Thompson Rivers University
Bachelor of Science - Accounting
University of Ghana
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