ESTHER AGBOOLA

• Building reports and analytics to support sales activity while providing recommendations to improve the sales process
• Responding to inquiries and requests for information from staff in a timely manner
• Work closely with leadership teams to create data strategies that support data modeling
• Creating Process flow diagrams using MS Visio to identify gaps, system integrations and interactions
• Collaborating with developers and engineers on projects following the software development lifecycle (SDLC)
• Performing ad-hoc data analysis tasks to compare service performance against goals, evaluate trends, and proactively identify areas for improvement
• Providing support for program launching and client management with effective communication
• Implement transportation solutions that fit the needs of the customer, solutions engineers, and client stakeholders
• Providing continuing technical systems and analytics support to operations managers and performing system configuration changes based on feedback from users
• Documented Use Case Scenarios to show current and future interaction between users and systems
• Coordinated with stakeholders and users to elicit, define, and articulate unclear requirements using mind mapping and prototyping tools and transmit resolutions to technical resources.

• Responsible for the day to day operations of a 670,000 sqft distribution center with supervising and overseeing Stores orders picking (Bulk and Accessories), replenishing, packing, loading and shipping freight to all PetValu stores nationwide using hub stations.

• Responsible for supervising and overseeing the eCommerce operations with the responsibility of customers orders picking, packing and shipping orders on time to ensure adherence to our SLA.

• Responsible for 76 hourly associates direct reports.

• Successfully manage day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.

• Oversee staff development, training and performance management.

• Train, coach, and mentor team members to foster a highly productive work environment.

• Utiliz problem-solving skills to resolve customer service issues quickly and efficiently.

• Conduct regular performance reviews and provided feedback to team members.

*Meet with staff to discuss procedure adherence, proper job-specific techniques, and performance.

• Planned, scheduled, and assigned work activities for personnel.

• Ensure compliance with all safety regulations in the workplace to protect personnel and assets.

• Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
• Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
• Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
• Collaborated closely with other departments to streamline interdepartmental communication and improve overall organizational cohesion.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.

• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Collaborated with management to identify and prioritize new development concepts.
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
• Improved workflow efficiency by developing standardized procedures for task management and resource allocation.
• Improved user productivity and efficiency through system training and support.
• Designed and prepared technical reports, studies, and related documentation.

• Created Process flow diagrams using MS Visio to identify gaps, system integrations and interactions
• Documented Use Case Scenarios to show current and future interaction between users and systems
• Coordinated with stakeholders and users to elicit, define, and articulate unclear requirements using mind mapping and prototyping tools and transmit resolutions to technical resources
• Facilitated JAD sessions with users, stakeholders, and sponsors to elicit business requirements
• Created Business Requirement Document
• (BRD)
• Created Use case Scenarios to define Main and Alternate Paths which was eventually used to document process flows
• Implemented change request and prepared regular projects status update reports for project manager and other stakeholders
• Liaised with IT to ensure proper translation of business requirements and needs.