ESTHER ADUSI
Toronto,Ontario, ON
Summary
- Over 5 years of experience delivering exceptional social services with a commitment to meeting client's needs and exceeding organizational expectations
- Master of Social Work student at University of Windsor
- Bachelor of Social Work, York University, Class of 2017
- Registered Social worker
- Strong communication skills demonstrated by proactively and empathetically listening to, supporting and counselling clients
- Proven conflict and dispute resolution skills, ability to support irate, or physically escalated clients
- Proven ability to work independently in a dynamic, complex environment and organize time and workload effectively
- Demonstrated ability to work with individuals with mental health/addiction issues
- Proficient use of computer technology and software such as Microsoft Office June 22nd , 2020 Office of the Public Guardian and Trustee, Dear Hiring Manager(s), I hold the conviction that my five plus years of experience as a social services provider at various non-profit organizations would be a great asset to the Office of the Public Guardian and Trustee, I have strong empathetic skills and I am committed to helping others; which is why I am strongly interested in the position of Client Representative. Through my work as a Voluntary Trustee at the Neighbourhood Information Post, I learned how to manage clients' finances, as I was responsible for receiving their income, paying their bills, their rent, allocating funds for emergencies and for the financial goals they desired to achieve. I am skilled in managing budgets, making financial decisions, prioritizing what needs to be done first and liaising with care facilities to find appropriate solutions needed to solve my clients' problems. I have also learned how to take and write case notes, deal with clients diligently, maintain confidentiality and support clients in achieving their set goals. My experiences have taught me strong social work ethics, helping people while being an empathetic listener, being thorough and double checking numbers and when paying bills. I work well in team environments and can juggle many tasks at once. I have knowledge of diverse cultures and resources available in the society as I am always researching to know more. During the course of my work, I have learnt to look at legislation and I am familiar with the income support program. Through various work experience I have learned to facilitate programming and advocating for clients when needed. I am analytical, and able to meet deadlines, I am also able to create a positive communication space along with the ability to create and implement plans aimed at the well-being of clients is sure to prove beneficial. My ability to learn things quickly, being friendly, approachable and being flexible are part of my strengths that I intend to use while working with the Office of the Public Guardian and Trustee. Please see my attached resume that provides further details of my skills and accomplishments. I look forward to meeting with you at your convenience, to further demonstrate my skills and abilities. Sincerely, Esther Adusi 5 5
Overview
14
14
years of professional experience
Work History
Youth Services Officer
Roy McMurtry Youth Centre
11.2019 - Current
- Perform a full range of duties related to the supervision and case management of youth utilizing a relationship custody/cognitive learning behavioral approach.
- Identify and participate in the provision of appropriate structured rehabilitative programs and services for a diverse population of youth.
- Ensure the safety and security of youth, staff, youth centre and community by keeping constant watch.
- Using knowledge of mental health and behavioral disorders, and the understanding of youth/adolescent development, I work with youth on their individualized plans by building/modelling a positive relationship with them.
- Using knowledge of various youth justice related legislation (i.e.
- Youth Criminal Justice Act, Child, Youth and Family Services Act, Human Rights Code) I educate youth on their rights and responsibilities in the legal system.
Housing Trusteeship Worker
09.2018 - 10.2019
- Neighbourhood Information Post.
- Answered inquiries about the trusteeship program which includes explaining the purpose and details of financial plans and strategies.
- Supported clients currently experiencing homelessness, seniors, youth, and individuals dealing with mental health and or addictions to ensure that their basic needs were met.
- Assisted clients in acquiring I.D.'s and obtaining bank accounts.
- Conducted intake and assessment for the new service users.
- Implemented financial planning recommendations, and referred clients to various support services as needed.
- Informed clients about tax benefits, government rebates or other financial benefits available to them.
- Helped establish/improve client's relationships with landlords, creditors, service providers, and banking institution and develop payment plans.
- Maintained detailed case notes and financial records.
- Compiled and entered data, including preparing statistical reports.
- Provided trusteeship services which included; cash management, carrying out banking transactions, giving client money, negotiating, budgeting assistance, money management services, life-skill training, financial literacy education, and ongoing support to clients to help stabilize their housing situation.
- Provided guidance and advice on managing small amounts of cash and bill payments.
- Offered resource counselling and advocacy for the client on a daily basis.
- Participated in the Project Advisory Group which provides guidance on service planning and coordination in the project and provide status reports.
- Attended relevant training and meetings.
- Resolved conflict situations including client complaints and disputes.
- Listened, mediated, negotiated and provided support and guidance to reach mutually agreed upon service plan.
Energy Assistance Program Worker
08.2017 - 08.2018
- Neighbourhood Information Post.
- Answered general Energy Assistance inquiries.
- Conducted screening, intake and assessment for applicants who needed financial help with energy assistance.
- Discussed and analyzed applications with Energy Assistance Administrative Coordinator.
- Ensured that all documentation was complete and accurate, and consistent with the eligibility criteria.
- Provided supportive counselling, information and referrals to clients.
- Provided referrals, linkages and follow-ups on behalf of clients to community agencies and support agencies.
- Maintained contact and an ongoing point of support and referral to clients over the long- term.
- Maintained detailed case notes and statistics by recording and reporting the number of applications processed.
- Participated in Energy Assistance Operational Committee meetings.
- Reported to the Executive Director periodically on the progress and status of the program, and any special matters that needed to be discussed or monitored.
Housing Worker/Intern
COSTI Immigrant Services
Toronto, ON
09.2016 - 04.2017
- Interacted with clients to solve issues relating to their basic needs such as housing, food, security and wellbeing.
- Helped clients to complete forms for housing and furniture banks, and educated them on the services available in the community (such as the LIFT "Low Income Families of Toronto").
- Educated clients on their rights as tenants, and their duties as occupants of a housing facility.
- Maintained files and statistics for the organization.
- Conducted home visits by going into client's homes to assess their needs and provide adequate services.
- Supported clients by going to see apartment buildings that they were interested in renting.
- Coordinated necessary arrangements and advocated on their behalf.
- Gained experience and knowledge on working with women/men who are victims of domestic violence.
- Managed cases by working one-on-one with clients from beginning until after they found a place, and conducted follow-ups to ensure that clients remained housed.
Peer Mentor
Inner City Outreach
Toronto, ON
09.2013 - 04.2014
- Worked with youth from low social economical households to help them express themselves through various programming.
- Facilitated programs such as poetry class and arts class, where expressions of emotions are shown through art.
- Role modelled good behaviour to youth by showing them basic cleaning habits, kindness and other life skills.
- Counselled kids to help keep them calm through outburts of anger.
- I listened and learned to work in an empathetic and mindful approach with the youth.
Community Support and Integration, YMCA Achievement Program
Calgary, AB
11.2010 - 06.2013
- Received training designed to help newly arrived immigrant students.
- Helped the new high school students to explore Canadian culture, discussed Canadian norms and key cultural differences with them.
- Sharpened my leadership skills by seizing opportunities offered by the program.
- Conducted fundraising for the "YMCA Strong Kids" program.
- Volunteered with Children's Legal and Educational Resource Centre (CLERC), where I gained experience in administration, meeting clients currently dealing with the legal system and learned how to advocate on their behalf.
- Obtained a Personal Achiever Award for my achievements in the organization within the years I was there.
Education
Master of Social Work - undefined
University of Windsor
Bachelor of Social Work - undefined
York University
Skills
- Administrative
- Approach
- Arts
- Art
- Banking
- Basic
- Benefits
- Budgeting
- Case management
- Cash management
- Counselling
- Criminal Justice
- Client
- Clients
- Documentation
- Financial
- Financial planning
- Forms
- Fundraising
- Government
- Leadership skills
- Legal
- Notes
- Director
- Managing
- Meetings
- Mental health
- Money
- Negotiating
- Poetry
- Programming
- Progress
- Express
- Recording
- Reporting
- Safety
- Statistics
- Structured
- Supervision
- Tax
Affiliations
Timeline
Youth Services Officer
Roy McMurtry Youth Centre
11.2019 - Current
Housing Trusteeship Worker
09.2018 - 10.2019
Energy Assistance Program Worker
08.2017 - 08.2018
Housing Worker/Intern
COSTI Immigrant Services
09.2016 - 04.2017
Peer Mentor
Inner City Outreach
09.2013 - 04.2014
Community Support and Integration, YMCA Achievement Program
11.2010 - 06.2013
Master of Social Work - undefined
University of Windsor
Bachelor of Social Work - undefined
York University
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