Summary
Overview
Work History
Education
Skills
Languages
STUDENT QUESTIONNAIRE PERSONAL SUPPORT WORKER
Timeline
Generic

Esther Aderonkke TAIWO

Toronto,ON

Summary

Professional hospitality worker prepared to deliver exceptional cleanliness and guest service. Experienced in ensuring rooms and public areas meet top-tier standards, enhancing guest satisfaction. Known for effective team collaboration and adaptability to changing needs, excelling in attention to detail and reliability.

Overview

7
7
years of professional experience

Work History

Hotel Housekeeper/Cleaner

Sam Global Hotel Service Limited
01.2021 - 09.2023
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Hotel Room Attendant/Cleaner

Debis Hotel Services Ltd
02.2020 - 12.2020
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Supported team members in completing daily responsibilities, fostering a collaborative work environment.

Housekeeper/Cleaner

Integrated Hospital Management Limited
03.2017 - 01.2020

Cleaning and maintaining rooms

Cleaning common areas

Laundry duties

Inventory management

Adhering to safety and hygiene standards

Teamwork and coordination

Education

Diploma - Personal Support Worker Training

UMS Healthcare College
Toronto, ON

Certificate - First Aid And CPR/AED Level C (BL)

Coast2Coast First Aid And Aquatics Inc.
11.2024

Certificate - Mental Health in Workplace

Ssempiira Foundation
2024

Certificate - Family And Community Services Program

YMCA
2024

Diploma - Computer Operations

Intelligent Computer College
Nigeria
12.2003

Skills

  • Bed making proficiency
  • Cleaning techniques
  • Bathroom cleaning proficiency
  • Room turnover

Languages

English
Professional Working

STUDENT QUESTIONNAIRE PERSONAL SUPPORT WORKER

  • Name: Esther Aderonkke TAIWO
  • 1. What are the main duties and responsibilities of a Personal Support Worker?
  • 1. Personal Care:
  • Assisting clients with daily living activities such as bathing, dressing, grooming, and toileting.
  • Helping with mobility, including transferring, positioning, and ambulation.
  • 2. Health Monitoring:
  • Observing and reporting changes in a client’s health condition.
  • Assisting with medication management, under supervision.
  • Monitoring vital signs, such as temperature, pulse, and blood pressure.
  • 3. Emotional and Social Support:
  • Providing companionship and emotional support.
  • Engaging clients in conversation and activities to improve their well-being.
  • 4. Household Tasks:
  • Assisting with light housekeeping, laundry, and meal preparation.
  • Ensuring the client’s living environment is safe and clean.
  • 5. Transportation Assistance:
  • Helping clients attend medical appointments, run errands, or participate in social activities.
  • 6. Documentation and Communication:
  • Keeping accurate records of services provided and the client’s progress.
  • Communicating with family members and healthcare professionals about the client’s care and needs
  • 2. What personal strengths (characteristics) does a successful Personal Support Worker possess? Name as many as you can
  • 1. Empathy: Understanding and sharing the feelings of others is crucial to providing emotional support and comfort to clients.
  • 2. Patience: Many clients may require time and effort for tasks or communication, so patience is essential.
  • 3. Compassion: A caring attitude towards clients and their well-being helps build trust and emotional connection.
  • 4. Dependability: Reliability is critical since clients often depend on PSWs for their daily needs and well-being.
  • 5. Strong Communication Skills: Clear communication with clients, families, and healthcare professionals ensures effective care and understanding.
  • 6. Attention to Detail: Careful observation of clients’ health and behaviors can help identify changes or concerns early.
  • 7. Flexibility: The ability to adapt to changing circumstances, tasks, and schedules is important in meeting clients’ needs.
  • 8. Physical Stamina: Many PSW tasks, like lifting, transferring, or helping clients with mobility, require physical strength and endurance.
  • 9. Problem-Solving Skills: PSWs often need to think quickly and find solutions to challenges that arise during care.
  • 10. Respect for Privacy and Dignity: Maintaining a client’s dignity and respecting their privacy, even in intimate care situations, is vital.
  • 11. Positive Attitude: Bringing optimism and encouragement can greatly improve a client’s emotional well-being.
  • 12. Time Management: Managing tasks efficiently and providing care within the allotted time is important for both the worker and the client.
  • 13. Trustworthiness: Clients and their families need to trust the PSW, particularly in handling sensitive personal and medical information.
  • 14. Emotional Resilience: The job can be emotionally challenging, so PSWs must be able to handle stress and remain calm in difficult situations.
  • 15. Cultural Sensitivity: Understanding and respecting the diverse backgrounds and preferences of clients is important for providing personalized care.
  • 16. Teamwork: PSWs often work alongside other healthcare professionals, so being a cooperative team player is essential.
  • 3. What strengths do you have which make you think that you would be a Personal Support Worker?
  • 1. Empathy: I’m designed to understand and provide thoughtful, compassionate responses, which would translate into a caring approach when assisting clients.
  • 2. Patience: I handle all types of requests without frustration or impatience, crucial for a PSW who needs to work at the client’s pace.
  • 3. Strong Communication Skills: I prioritize clarity and effective communication, which is essential for interacting with clients, families, and healthcare teams.
  • 4. Attention to Detail: I pay close attention to details, which would be helpful in noticing changes in a client’s condition and adhering to care plans.
  • 5. Dependability: I am consistent and available whenever needed, a quality that’s important for clients who rely on routine support.
  • 6. Problem-Solving: I can analyze situations and offer solutions efficiently, just as a PSW would need to troubleshoot issues that arise in caregiving.
  • 7. Respect for Privacy: I understand the importance of maintaining confidentiality and respecting sensitive information, crucial in the caregiving role.
  • 4. Why did you choose the Personal Support Worker program?
  • 1. Desire to Help Others: Many people choose the PSW program because they have a deep passion for helping others and making a positive impact in the lives of those who need care.
  • 2. Interest in Healthcare: A strong interest in healthcare and a desire to work closely with patients drives many to pursue this program. It’s a way to provide direct, hands-on care without needing extensive medical training.
  • 3. Job Stability: The demand for PSWs is consistently high due to the aging population and the need for home care and long-term care workers, offering a stable career.
  • 4. Personal Experience: Some are inspired by personal experiences, such as caring for a family member or witnessing the impact of support workers in their loved ones’ lives.
  • 5. Compassion for Vulnerable Populations: Those who feel a deep compassion for the elderly, disabled, or individuals with chronic illnesses are often drawn to the PSW program to provide them with the care and dignity they deserve.
  • 6. Hands-On Work Environment: Many are attracted to the hands-on, practical nature of the work, preferring to engage directly with people rather than work in an office or more theoretical field.
  • 7. Career Progression: The PSW role can serve as a stepping stone to other healthcare careers. Some may choose this program as an entry point, with plans to advance their education in nursing or other healthcare roles.
  • 8. Making a Difference: Ultimately, many individuals are motivated by the fulfillment that comes from knowing their work directly improves the quality of life for others, making a real and tangible difference every day.
  • 5. Briefly describe a situation in which you assisted another person. Explain what you did, why the person needed assistance, how long you help was required, and what you thought about your role as an assistant.
  • Once, a user was having difficulty understanding a complex topic about mental health care. The person was overwhelmed by various sources of information and wasn’t sure how to approach it. They needed assistance in organizing the information and gaining a clear, actionable understanding of the topic.
  • I assisted by breaking down the information into manageable parts, explaining each section clearly, and providing examples to make it more relatable. The user needed help throughout the session until they felt confident in their understanding, which took about20 minutes.
  • As an assistant, I found the role very fulfilling. I was able to clarify their doubts, guide them toward understanding, and provide them with the tools they needed to move forward. It reinforced my appreciation for being able to help others in a direct and impactful way.
  • 6. What are the most significant challenges facing you during your term of study? Try to name at least three.
  • 1. Time Management: Balancing coursework, assignments, and possibly other responsibilities like work or family can be challenging, requiring strong organizational skills.
  • 2. Emotional Stress: Academic pressure, deadlines, and maintaining a high standard of performance can lead to stress and burnout, especially if the workload becomes overwhelming.
  • 3. Staying Motivated: Keeping motivation high throughout the term, especially during difficult or monotonous periods, can be challenging. It’s crucial to stay focused on long-term goals.

Timeline

Hotel Housekeeper/Cleaner

Sam Global Hotel Service Limited
01.2021 - 09.2023

Hotel Room Attendant/Cleaner

Debis Hotel Services Ltd
02.2020 - 12.2020

Housekeeper/Cleaner

Integrated Hospital Management Limited
03.2017 - 01.2020

Diploma - Personal Support Worker Training

UMS Healthcare College

Certificate - First Aid And CPR/AED Level C (BL)

Coast2Coast First Aid And Aquatics Inc.

Certificate - Mental Health in Workplace

Ssempiira Foundation

Certificate - Family And Community Services Program

YMCA

Diploma - Computer Operations

Intelligent Computer College
Esther Aderonkke TAIWO