Summary
Overview
Work History
Education
Skills
Languages
Reading Books
Timeline
Generic

Estha Nduba

Montreal,QC

Summary

Dependable employee successful providing fast, high-quality customer service to guests in professional settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

2
2
years of professional experience

Work History

Waitress Trainee

Alo Bar
08.2023 - 01.2024
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Cashier

Circle K
02.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Receptionist

Woodd Group
10.2022 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Secretary's Assistant

Ministry Of Foreign Affairs
06.2022 - 08.2022
  • Responded to inquiries from callers seeking information.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted coworkers and staff members with special tasks on daily basis.

Education

Bachelor of Arts - Economics

Concordia University
Montreal, QC
04.2027

Skills

  • Order Taking
  • Handling Complaints
  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Performance Improvement
  • Team Player
  • Reliable and Responsible

Languages

French
Native or Bilingual
English
Native or Bilingual
Swahili
Native or Bilingual

Reading Books

I'm greatly passionate when it come to readings books, not just any book but books that boost my intellect. 

Timeline

Waitress Trainee

Alo Bar
08.2023 - 01.2024

Cashier

Circle K
02.2023 - 06.2023

Receptionist

Woodd Group
10.2022 - 12.2022

Secretary's Assistant

Ministry Of Foreign Affairs
06.2022 - 08.2022

Bachelor of Arts - Economics

Concordia University

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Estha Nduba