Estevan Vargas Alfaro
San Mateo
Summary
Experienced with customer service and food handling, ensuring quick and accurate order processing. Utilizes strong communication and multitasking skills to enhance customer experiences in fast-paced environments. Knowledge of maintaining cleanliness and adhering to food safety guidelines. Very flexible when working with others, finding new ways to learn from team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Counter Server
Cinemark Theaters
05.2025 - Current
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of the counter area to enhance operational efficiency.
- Assisted in training new staff on procedures, enhancing team performance and service quality.
- Managed multiple tasks in high-volume environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Addressed guest complaints and resolved issues to promote satisfaction.
Hospitality Team Member
On Location Management
02.2026 - 02.2026
- Superbowl
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization in high-traffic areas.
- Made sure all customers were heading to the location where they needed to be.
Front Desk Receptionist
Natural Bronzing
03.2021 - 08.2024
- Customer service, being the first person to interact with clients as they walked in.
- Organized schedules and appointments.
- Worked on storage in the back moving packages around.
Team Member
Crepevine
01.2024 - 07.2024
- Team member that had a lot of responsibilities not just one task.
- Customer service
- Restaurant experience
- Communication skills
Education
Bachelor's degree - Communications
San Jose State University
San Jose, CA04-2026
Associate's degree - Communications
College of San Mateo
San Mateo, CA05-2024
High school diploma - undefined
San Mateo High School
San Mateo, CA05-2022
Skills
- Bilingual
- Cash handling
- Customer service
- Teamwork
- Communication skills
- Ability to follow instructions
- Restaurant experience
- Guest services
- Team player
- Effective communication
- Excellent work ethic
- Cleaning and sanitization
Certification
- Food Handler Certification
- Driver's License
- Bartender License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospitality Team Member
On Location Management
02.2026 - 02.2026
Counter Server
Cinemark Theaters
05.2025 - Current
Team Member
Crepevine
01.2024 - 07.2024
Front Desk Receptionist
Natural Bronzing
03.2021 - 08.2024
Associate's degree - Communications
College of San Mateo
High school diploma - undefined
San Mateo High School
Bachelor's degree - Communications
San Jose State University