Estevan Robles
Pacoima
Summary
Highly organized and versatile professional with diverse experience, excelling under pressure while maintaining exceptional interpersonal skills. Hardworking and reliable, committed to exceeding expectations by supporting teams and delivering outstanding customer service. Motivated to continuously learn and grow as a professional, thriving both independently and in collaborative environments. Quick learner with strong computer proficiency, always ready to take on tasks beyond the basics to drive efficiency and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT (LAND DEVELOPMENT/ROAD MAINTENANCE DIV.)
Los Angeles County Public Works
09.2023 - Current
- Processing submittals of tax packages and using the information from the submitted documents to prepare tax write-up reports
- Distribute the tax write-up reports to the Assessor and the Treasurer-Tax Collector via e-mail
- Pick up and return any final maps that were rejected by the Registrar-Recorder to the Land Development public counter
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness
- Responded to public inquiries regarding road maintenance issues, redirecting requests to appropriate teams and improving response times
- Utilize Software like Microsoft Office and RIMS to support road maintenance planning
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
ROAD MAINTENANCE LABORER
Los Angeles County Public Works
07.2021 - 09.2023
- Communicate with site supervisors and team members to complete projects on schedule
- Enforced proper use of equipment, PPE, and materials to mitigate safety risks
- Promoted teamwork within the crew by assisting coworkers with tasks such as loading/unloading equipment or providing guidance when necessary
- Enhanced road safety by performing regular inspections and identifying areas requiring maintenance or repairs
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt
- Improved road and sidewalk conditions by filling potholes, repairing cracks, and sealing surfaces with appropriate materials
- Collaborated with engineering teams to assess damages after natural disasters, aiding in the rapid restoration of affected roadways
- Assisted with traffic control during construction projects, promoting the safety of workers and motorists alike
BUILDING MAINTENANCE TECHNICIAN
Essex Property Trust
09.2019 - 07.2021
- Perform maintenance projects and tasks with minimal supervision consistent with Company policy and direction from the Maintenance Supervisor, Community Manager and CMS
- Maintain the highest level of customer service for prospects, residents, vendors, and corporate departments
- Promoted workplace safety through strict observance of OSHA protocols
- Inspected, operated, and tested machinery or equipment to diagnose machine malfunctions (HVAC, Cooling Towers, Backup Generators etc.)
- Streamlined work order processes for increased efficiency in task completion and reporting
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants' daily routines
- Assisted with renovation projects, providing hands-on support and technical expertise as needed
- Ensured tenant satisfaction with prompt response to service requests and effective communication
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems
PACKAGE DELIVERY DRIVER
FedEx Ground/Home Delivery
12.2016 - 08.2019
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up
- Follow up on customer requests or problems with solution-oriented approach keeping customer informed of delivery progress
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations
- Improved customer satisfaction by ensuring timely and accurate package deliveries
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles
AUTO PARTS HANDLER
Longo Toyota
02.2014 - 12.2016
- Expedited service department parts for regular and special orders
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders
- Picked up and delivered parts and equipment to other dealers' or/and guest when needed
- Conducted regular inventory audits to maintain accurate stock levels and minimize discrepancies
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers
- Supported the sales team by providing accurate information about available inventory, facilitating a smoother customer service experience overall
- Placed vehicle inventory numbers on parts to properly identify items for counter associates
- Operated forklift and order selector to transport parts in warehouse
Education
High School Diploma -
Arroyo High School
El Monte, CA06.2012
Skills
- Administrative support
- Customer Service
- Strong Communication Skills
- Computer Knowledge
- Time Management
- Team Building
- Organization
- Microsoft Office (Word, Excel, Outlook)
Certification
Typewrite 40 WPM
LANGUAGES
English
Spanish
Timeline
OFFICE ASSISTANT (LAND DEVELOPMENT/ROAD MAINTENANCE DIV.)
Los Angeles County Public Works
09.2023 - Current
ROAD MAINTENANCE LABORER
Los Angeles County Public Works
07.2021 - 09.2023
BUILDING MAINTENANCE TECHNICIAN
Essex Property Trust
09.2019 - 07.2021
PACKAGE DELIVERY DRIVER
FedEx Ground/Home Delivery
12.2016 - 08.2019
AUTO PARTS HANDLER
Longo Toyota
02.2014 - 12.2016
Typewrite 40 WPM
High School Diploma -
Arroyo High School
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