Summary
Overview
Work History
Education
Skills
Timeline
Generic

Esterina Piccirillo

Brampton,Canada

Summary

Installation Service Coordinator Manager with extensive experience at Record Canada, specializing in project management and customer satisfaction. Proven ability to lead teams, maintain safety compliance, and streamline installation processes. Strong communication skills and expertise in Microsoft 365 contribute to successful project outcomes and improved client relationships.

Overview

18
18
years of professional experience

Work History

Inside Sales Representative

Entrematic Canada
Vaughan, Canada
09.2010 - 09.2025
  • Identify potential clients through research, cold calls, or inbound leads.
  • Qualify leads to determine interest and buying potential.
  • Present and promote products/services via phone, email, or video calls.
  • Understand customer needs and recommend suitable solutions.
  • Close sales and achieve sales targets or quotas.
  • Maintain regular contact with existing clients to upsell or cross-sell.
  • Provide excellent customer service and follow up on issues or concerns.
  • Update sales activities and customer information in EPR systems.
  • Prepare sales reports and forecasts for management.

Installation Service Coordinator Manager

Record Canada
Vaughan, Canada
06.2023 - 06.2025
  • Track project timelines, milestones, and deliverables.
  • Supervise and support installation coordinators and technicians.
  • Assign tasks and monitor performance.
  • Provide training and ensure compliance with safety and quality standards.
  • Serve as the primary point of contact for clients regarding installations.
  • Communicate project status, address concerns, and ensure customer satisfaction.
  • Conduct post-installation follow-ups.
  • Maintain accurate records of installations, work orders, and customer interactions.
  • Generate reports for internal and client use.
  • Manage documentation such as contracts, service agreements, and installation logs.
  • Supervise and support installation coordinators and technicians.
  • Assign tasks and monitor performance.
  • Provide training and ensure compliance with safety and quality standards.
  • Serve as the primary point of contact for clients regarding installations.
  • Communicate project status, address concerns, and ensure customer satisfaction.
  • Conduct post-installation follow-ups.
  • Ensure all installations comply with company standards and regulations.
  • Perform inspections and resolve technical issues.
  • Implement corrective actions if problems occur.

Installation & Service Supervisor

Entrematic Canada
Vaughan, Canada
03.2016 - 06.2023
  • Supervise and coordinate activities of installation and service technicians.
  • Train, mentor, and evaluate team performance.
  • Plan, schedule, and oversee installation and service jobs.
  • Ensure projects are completed on time, within budget, and to specification.
  • Communicate with clients to assess needs and provide updates.
  • Resolve customer complaints and ensure satisfaction.
  • Review and ensure compliance with installation guidelines and safety standards.
  • Troubleshoot complex technical issues.
  • Manage tools, parts, and materials needed for jobs.
  • Monitor and order stock to avoid delays.
  • Maintain detailed service records, reports, and documentation.
  • Ensure accurate time tracking and job costing.
  • Enforce safety regulations and company policies.
  • Conduct site inspections to ensure quality and compliance with codes.

Installation & Service Coordinator

Ditec / Entrematic Canada
Vaughan, Canada
12.2012 - 03.2016
  • Schedule installation and service visits.
  • Assign field technicians to jobs based on skills and location.
  • Confirm appointments with clients.
  • Communicate delays or changes in scheduling.
  • Maintain job records and service reports.
  • Generate reports on service performance and completion.
  • Track and manage tools and installation materials.
  • Coordinate delivery of equipment to job sites.
  • Provide logistical and administrative support.
  • Resolve on-site issues by coordinating with technical teams.
  • Schedule follow-up visits or warranty services.
  • Collect customer feedback to improve service quality.
  • Ensure all installations meet safety and regulatory requirements.
  • Report and document any deviations or incidents.

Receptionist/ Administrative Assistant/ Logistics

Hunter Automatics
Woodbridge, Canada
10.2007 - 09.2010
  • Greeting and directing visitors or clients.
  • Answering, screening, and forwarding incoming phone calls.
  • Managing the reception area to maintain a welcoming environment.
  • Scheduling appointments and meetings.
  • Handling incoming and outgoing mail and deliveries.
  • Maintaining visitor logs and security procedures.
  • Providing basic information about the organization.
  • Supporting administrative staff with clerical tasks.
  • Managing schedules, calendars, and meetings for staff or executives.
  • Preparing and editing documents, reports, and presentations.
  • Handling correspondence (emails, letters, memos).
  • Organizing and maintaining filing systems (physical and digital).
  • Ordering and managing office supplies.
  • Assisting in data entry and record-keeping.
  • Coordinating office events or travel arrangements.
  • Supporting project management and departmental needs.
  • Creating and maintaining shipping records, invoices, and customs documentation.
  • Ensuring compliance with legal and safety requirements.
  • Tracking shipments and updating records with delivery confirmations.
  • Entered sales orders / order entry received by phone, fax or email into EPR system.
  • Scheduling pickups and deliveries with carriers or freight companies.
  • Choosing appropriate shipping methods based on cost, urgency, and destination.
  • Communicating with internal departments and customers about shipment status.
  • Monitoring stock levels and movement of goods.
  • Updating inventory systems when goods are shipped or received.
  • Reporting discrepancies or damaged items.
  • Liaising with trucking companies, couriers, or freight forwarders.
  • Comparing rates and service levels to choose the best options.
  • Customs and Export Management for international shipping.
  • Use of Shipping Software like FedEx Ship Manager, UPS WorldShip, or ERP systems (e.g., SAP, Oracle).

Education

High School Diploma -

Regia Pacis High School
Toronto, ON
12-2007

Some College (No Degree) - Business Administration And Management

Seneca College of Applied Arts And Technology
North York, None

Skills

  • Microsoft 365
  • Dynamics NAV 2015
  • MS Office
  • Outlook
  • Strong communication and persuasion skills
  • EPR and computer proficiency
  • Goal-oriented and self-motivated
  • Organizational and time management skills
  • Installation coordination
  • Customer service
  • Scheduling appointments
  • Reporting and documentation
  • Team leadership
  • Logistical coordination
  • Installation planning
  • Scheduling coordination
  • Multitasking capacity
  • Teamwork and collaboration

Timeline

Installation Service Coordinator Manager

Record Canada
06.2023 - 06.2025

Installation & Service Supervisor

Entrematic Canada
03.2016 - 06.2023

Installation & Service Coordinator

Ditec / Entrematic Canada
12.2012 - 03.2016

Inside Sales Representative

Entrematic Canada
09.2010 - 09.2025

Receptionist/ Administrative Assistant/ Logistics

Hunter Automatics
10.2007 - 09.2010

High School Diploma -

Regia Pacis High School

Some College (No Degree) - Business Administration And Management

Seneca College of Applied Arts And Technology

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Esterina Piccirillo